Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Lukas Miller

Vista,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet business metrics and customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.



Overview

4
4
years of professional experience

Work History

Full Time Manager

Fedex
02.2022 - Current
  • QA Manager
  • Training Manager
  • SCMS/ Red Folder
  • Helped with onboarding of new PH's for PEAK season.
  • Cross-trained existing managers and PHs to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Helped upper management achieve BCSA testing for the stations yearly report.
  • Have been involved in interview processes with multiple positions.
  • Balanced promotional achievement raises for other employees.

Part Time Manager

Fedex
02.2021 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • FLEX (local hot packages)
  • VSA-Returns, coding, damages
  • International Package Processing and returns
  • OPS2, Col3, COD, Excel


QA Seasonal

Fedex
10.2020 - 02.2021
  • Quality assurance
  • Handled improper shipping processes
  • FLEX (local hot packages)
  • VSA-Returns & coding
  • International Package Processing and returns
  • Damage processes
  • OPS2, Col3, COD, Excel

Facer

Fedex
04.2020 - 10.2020
  • Took Lead on radio
  • Supported and coached employees as part of successful training initiatives.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Managed trailers

Package Handler

FedEx
09.2019 - 04.2020
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.

Skills

  • Project Management
  • Business Planning
  • Team Leadership, Coaching & Mentoring
  • Management
  • Complex Problem-Solving
  • Productivity Performance
  • Time Management
  • Taking Intuitive
  • Acts of Service

Accomplishments

  • Package Handler of the Week x2 2019
  • Multiple Quality Recognition Program Awards
  • Outbound Package Handler of the Month December 2020
  • Outbound Package Handler of the Year 2020
  • Manager of the Month September 2021
  • TWI Manager of the Month May 2022
  • PSP Award July 2022
  • Outbound OPS Manager of the Month August 2022
  • Quality Insurance OPM 2022
  • PEAK MVP Award December 2022
  • Outbound OPS Manager December 2023
  • PEAK MVP 2023
  • Multiple Peak All Star Awards 2021-2023

Timeline

Full Time Manager

Fedex
02.2022 - Current

Part Time Manager

Fedex
02.2021 - 02.2022

QA Seasonal

Fedex
10.2020 - 02.2021

Facer

Fedex
04.2020 - 10.2020

Package Handler

FedEx
09.2019 - 04.2020

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Lukas Miller