Breanna Matthews
Houston,TX
Summary
Customer Service & Finance Specialist with 5+ years of experience in accounts receivable, collections, payment processing, and account management. Skilled in handling high-volume inquiries, resolving billing issues, and ensuring accurate financial records. Known for strong communication, problem-solving, and attention to detail.
Document management professional prepared to deliver precision and reliability in documentation. Known for enhancing workflow accuracy and maintaining high standards in document formatting. Reliable team player with strong ability to adapt and support dynamic project needs, showcasing skills in software proficiency and attention to detail.
Overview
9
9
years of professional experience
Work History
Document Specialist
EchoPark Automotive
01.2026 - Current
- Managed document preparation and organization to streamline workflow efficiency.
- Developed and maintained filing systems for rapid information retrieval.
- Collaborated with cross-functional teams to ensure compliance with documentation standards.
- Maintained organized filing systems and updated databases to enhance information retrieval processes.
- Confirmed appointments, communicated with clients, and updated client records.
Teacher's Assistant
Childcare Careers
08.2025 - 01.2026
- Assisted lead teacher in developing and implementing lesson plans for diverse learning needs.
- Supported classroom management by facilitating a positive learning environment for students.
- Monitored student progress and provided individualized support to enhance academic performance.
- Collaborated with educators to assess curriculum effectiveness and suggest improvements.
Customer Service Representative
Harris County Toll Road Authority
07.2024 - 08.2025
- Managed 30+ daily customer inquiries via phone and email, resolving billing and account issues efficiently.
- Entered and processed payments, refunds, and adjustments in systems to ensure data accuracy and account integrity.
- Addressed escalated concerns professionally, achieving high customer satisfaction through empathetic communication.
- Guided customers on website navigation, account setup, and payment troubleshooting, maintaining detailed records.
Funding & Transaction Specialist
Vroom
03.2021 - 01.2024
- Processed payments and reconciled accounts across multiple systems, focusing on precise data entry and verification.
- Conducted daily collection calls and updated loan statuses in coordination with banks, ensuring accurate documentation.
- Reviewed and audited financial documents including contracts, titles, and credit reports for compliance and accuracy.
- Resolved discrepancies in payments and managed high-volume accounts, supporting collections and funding processes.
Customer Service Representative
Humana
01.2019 - 03.2022
- Assisted members with billing, benefits, and claims inquiries, entering data compliantly with HIPAA standards.
- Escalated unresolved financial issues, tracking follow-ups and resolutions in CRM systems for accuracy.
- Educated customers on account details, payments, and adjustments, documenting interactions precisely.
- De-escalated complex concerns with professionalism and empathy, maintaining high service quality.
Cashier
Walmart
06.2017 - 10.2018
- Handled daily cash, credit, and check transactions, entering data accurately at point of sale.
- Resolved customer complaints promptly, ensuring satisfaction and updating records as needed.
- Processed high-volume transactions with attention to detail, minimizing errors in data entry.
- Managed inventory and sales data inputs, supporting efficient store operations and client interactions.
Education
High School Diploma -
Westbury High School
Houston, TXSkills
- Proofreading expertise
- Multitasking efficiency
- Teamwork orientation
- Recordkeeping skills
Timeline
Document Specialist
EchoPark Automotive
01.2026 - Current
Teacher's Assistant
Childcare Careers
08.2025 - 01.2026
Customer Service Representative
Harris County Toll Road Authority
07.2024 - 08.2025
Funding & Transaction Specialist
Vroom
03.2021 - 01.2024
Customer Service Representative
Humana
01.2019 - 03.2022
Cashier
Walmart
06.2017 - 10.2018
High School Diploma -
Westbury High School