BREANNA MCLAIN
Waynesboro,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Installation Coordinator
Service Pros Installation Group (Laid off)
Verona, VA
12.2023 - 05.2024
- Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
- Schedules customers and Contractors for installations and other appointments.
- Reviews project details for each job with the appropriate Contractor prior to the installation.
- Receives and solves customer complaints, issues, and performs customer follow-up calls.
- Ensures inventory levels are maintained and stages materials for crew load outs.
- Loads and unloads trucks with a forklift/pallet-jack/manually as needed.
Flooring Sales Specialist
Lowes Home Improvment
Staunton, VA
05.2023 - 12.2023
- Assisted customers with selecting appropriate floor types and styles
- Demonstrated features of different floor options and overcame objections with knowledgeable responses
- Discussed pricing, additional charges and payment plans during sales process
- Maintained in-depth understanding of all available brands and types of flooring available to customers
- Followed up with customers to assess satisfaction, answer questions and resolve concerns
- Drove team revenue totals by bringing in top sales numbers
- Developed strong rapport with customers and created positive impression of business
- Listened to customer needs and desires to identify and recommend optimal products
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Used in-store system to locate inventory and place special orders for customers
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Giving excellent customer service by handling all customer concerns in a polite and effective manner
- Setting up Plan-o-grams and endcap displays
- Controls inventory by receiving and stocking merchandise
- Responsible for store's cash to include reconciling cash register drawers and preparing deposits
- Assists in upholding the store's appearance
- Assists in safety conditions for customers and associates
- Oversees store inventory is inspected regularly following product freshness review schedule.
Shift Supervisor
CVS Health
Staunton, VA
01.2022 - 05.2023
- Assists in upholding the store's appearance
- Assists in safety conditions for customers and associates
- Oversees store inventory is inspected regularly following product freshness review schedule
- Assures that all outdated products are removed from sales floor to be processed through returns
- Supervises store associates when the Manager and/or Assistant Manager are unavailable.
Shift Supervisor
CVS Health
Richmond, VA
08.2021 - 12.2021
- Assists in upholding the store's appearance
- Assists in safety conditions for customers and associates
- Oversees store inventory is inspected regularly following product freshness review schedule
- Assures that all outdated products are removed from sales floor to be processed through returns
- Supervises store associates when the Manager and/or Assistant Manager are unavailable.
Pharmacy Technician
Rite Aid
Chester, VA
07.2020 - 08.2021
- Aid in filling, processing, and dispensing medications
- Help maintain the drug inventory through inventory control practices
- Provide customer service by answering phone calls in a prompt and courteous manner
- Triage requests and prioritize them
- Keep the pharmacy area clean
- Collect payments from customers for filled prescriptions
- Giving excellent customer service by handling all customer concerns in a polite and effective manner
- Setting up Plan-o-grams and endcap displays
- Controls inventory by receiving and stocking merchandise
- Responsible for store's cash to include reconciling cash register drawers and preparing deposits
- Assists in upholding the store's appearance
- Assists in safety conditions for customers and associates
- Oversees store inventory is inspected regularly following product freshness review schedule
- Assures that all outdated products are removed from sales floor to be processed through returns
- Supervises store associates when the Manager and/or Assistant Manager are unavailable.
Shift Supervisor
Rite Aid
Richmond, VA
12.2019 - 10.2020
- Assists in upholding the store's appearance
- Assists in safety conditions for customers and associates
- Oversees store inventory is inspected regularly following product freshness review schedule
- Assures that all outdated products are removed from sales floor to be processed through returns
- Supervises store associates when the Manager and/or Assistant Manager are unavailable.
Education
High School Diploma -
Wilson Memorial High School
01.2016
Skills
- Flooring Knowledge
- Accurate Money Handling
- Technical Management
- Cash Register Operations
- Client Satisfaction
- Inventory Control Processes
- Computer Literacy
- Administrative Coordination
- Sales Contracts
- Mathematical Calculations
- Merchandise Recommendations
- Excellent Written and Verbal Communication
- Crew Oversight
- Retail Metrics and Goals
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
- Merchandising and Display
- Issue Refunds
- Meeting Sales Goals
- Returns and Exchanges
- Goal-Driven
- Scheduling Coordination
- Installation planning
- Data Entry
- Insurance Verification
Additional Information
Member of Students Against Destructive Decisions Club for 4 years. My senior year in High School, I worked in the Guidance Office, clerical duties. Volunteered with Augusta County Schools and Augusta County Community Partners.
Certification
- Certified Forklift Operator, Service Pro's Installation Group - 2024
References
References available upon request.
Timeline
Installation Coordinator
Service Pros Installation Group (Laid off)
12.2023 - 05.2024
Flooring Sales Specialist
Lowes Home Improvment
05.2023 - 12.2023
Shift Supervisor
CVS Health
01.2022 - 05.2023
Shift Supervisor
CVS Health
08.2021 - 12.2021
Pharmacy Technician
Rite Aid
07.2020 - 08.2021
Shift Supervisor
Rite Aid
12.2019 - 10.2020
High School Diploma -
Wilson Memorial High School
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