Breanna M De Santiago
Anaheim,Ca
Overview
7
7
years of professional experience
Work History
Administrative Clerk
Centennial Continuing Education
01.2025 - Current
- Communicated with students via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for students by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Increased student satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Student Worker
Centennial Continuing Education
07.2024 - Current
- Remained friendly and professional while providing resources to students
- Reimaging laptops, checking out as well as checking in laptops for student use
- Facilitated general office duties including answering phones and replying to emails
Merchandise
Disneyland
03.2019 - Current
- Providing customer service
- Guest relations
- Entered data into company systems with great attention to detail
ER Patient Access Representative
Mercy Hospital
05.2018 - 06.2018
- Input patient demographics
- Creating Emergency Room estimates on patient’s visit
- Explaining patient’s rights and responsibilities of their visit
- Collecting payments
Education
Associates - Community Social Services
Santa Ana College
01-2026
Medical Insurance Billing and Coding Certificate - undefined
U.E.I. College
Anaheim, CA02.2015
Skills
- Medical Front Office
- Medical Terminology
- Medisoft/Claimgear
- Third Party Payer
- Managed Care
- Customer Service
- Handling/filing client records
- Demographic review/input
- Worker’s Compensation
- HIPAA Certified
- Computer Literate
- Typing /65 wpm
- Ten Key by Touch
- Professional phone etiquette
- Problem-solving
- Verbal and written communication
- Student follow-up
- Taking directions
- Microsoft Excel
Timeline
Administrative Clerk
Centennial Continuing Education
01.2025 - Current
Student Worker
Centennial Continuing Education
07.2024 - Current
Merchandise
Disneyland
03.2019 - Current
ER Patient Access Representative
Mercy Hospital
05.2018 - 06.2018
Medical Insurance Billing and Coding Certificate - undefined
U.E.I. College
Associates - Community Social Services
Santa Ana College
Similar Profiles
Maelyn MooreMaelyn Moore
Concierge at University of Georgia for Continuing Education and HotelConcierge at University of Georgia for Continuing Education and Hotel
Madison NickelMadison Nickel
Office Specialist at Fremont Adult & Continuing EducationOffice Specialist at Fremont Adult & Continuing Education
Tiffany FitzgeraldTiffany Fitzgerald
Senior Program Specialist at Virginia Continuing Legal Education/Virginia Law FoundationSenior Program Specialist at Virginia Continuing Legal Education/Virginia Law Foundation
Hannah FrancoHannah Franco
Associate at In N OutAssociate at In N Out
Mike HoangMike Hoang
Apprentice Plumber at Savant PlumbingApprentice Plumber at Savant Plumbing