Breanna M De Santiago
Anaheim,Ca
Overview
7
7
years of professional experience
Work History
Administrative Clerk
Centennial Continuing Education
01.2025 - Current
- Communicated with students via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for students by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Increased student satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Student Worker
Centennial Continuing Education
07.2024 - Current
- Remained friendly and professional while providing resources to students
- Reimaging laptops, checking out as well as checking in laptops for student use
- Facilitated general office duties including answering phones and replying to emails
Merchandise
Disneyland
03.2019 - Current
- Providing customer service
- Guest relations
- Entered data into company systems with great attention to detail
ER Patient Access Representative
Mercy Hospital
05.2018 - 06.2018
- Input patient demographics
- Creating Emergency Room estimates on patient’s visit
- Explaining patient’s rights and responsibilities of their visit
- Collecting payments
Education
Associates - Community Social Services
Santa Ana College
01-2026
Medical Insurance Billing and Coding Certificate - undefined
U.E.I. College
Anaheim, CA02.2015
Skills
- Medical Front Office
- Medical Terminology
- Medisoft/Claimgear
- Third Party Payer
- Managed Care
- Customer Service
- Handling/filing client records
- Demographic review/input
- Worker’s Compensation
- HIPAA Certified
- Computer Literate
- Typing /65 wpm
- Ten Key by Touch
- Professional phone etiquette
- Problem-solving
- Verbal and written communication
- Student follow-up
- Taking directions
- Microsoft Excel
Timeline
Administrative Clerk
Centennial Continuing Education
01.2025 - Current
Student Worker
Centennial Continuing Education
07.2024 - Current
Merchandise
Disneyland
03.2019 - Current
ER Patient Access Representative
Mercy Hospital
05.2018 - 06.2018
Medical Insurance Billing and Coding Certificate - undefined
U.E.I. College
Associates - Community Social Services
Santa Ana College