Breanna North

Executes basic service standards

• Managed daily operations ensuring smooth service and customer satisfaction.
• Trained and supervised staff on service standards and restaurant policies.
• Developed schedules to optimize labor costs while meeting service needs.
• Collaborated with kitchen team to enhance menu offerings and presentation.
• Resolved customer complaints promptly to maintain high service quality.
• Conducted regular staff meetings to promote communication and teamwork.
• Enforced health and safety regulations to ensure a safe dining environment.
• Managed day-to-day operations of restaurant, including scheduling and inventory control.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
• Ordered supplies from vendors as needed while staying within budget guidelines..
• Counseled and disciplined staff to address issues promptly and provide constructive feedback.
• Established policies for cash handling procedures to maximize security measures.
• Created new menu items based on customer feedback and industry trends.
• Collaborated with local businesses to create mutually beneficial partnerships.
• Resolved conflicts among employees in an effective manner.
• Engaged with guests to gather feedback on their dining experience. to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Oversaw food preparation, production and presentation according to quality standards.

• Provided excellent customer service in a fast-paced dining environment.
• Prepared and served beverages following CraftWay Kitchen's drink recipes.
• Assisted in training new servers and bartenders on best practices.
• Handled cash transactions accurately during busy shifts.
• Engaged with customers to enhance their dining experience at CraftWay Kitchen.
• Effectively multitasked within fast-paced environment.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Greeted guests with friendliness and professionalism.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Managed accurate bar tabs and processed cash and credit card transactions.
• Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

• Provided exceptional customer service in an upscale dining environment.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Delivered food orders promptly and courteously.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.