Summary
Overview
Work History
Education
Skills
References
Personal Information
Accomplishments
Affiliations
Timeline
Generic

Breanna Poston

Independence,MO

Summary

Dynamic professional with extensive experience in front desk operations at Cable Dahmer Buick, excelling in appointment scheduling and customer relationship management. Proven ability to enhance client experiences through effective communication and problem-solving skills, ensuring seamless service delivery and fostering a welcoming environment. Committed to maintaining high standards of professionalism and attention to detail to contribute to company growth and customer satisfaction!

Overview

11
11
years of professional experience

Work History

Receptionist and Loaner Coordinator

Cable Dahmer Buick
Independence, Missouri
01.2019 - Current
  • Greeted customers and directed them to appropriate departments.
  • Managed phone calls and scheduled appointments for service and sales.
  • Assisted customers with inquiries about vehicles and services offered.
  • Coordinated with service staff to ensure timely customer updates.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • During this occupation I transferred back into the service department as the Loaner Coordinator.
  • I have began some service advisor training.

Receptionist

MassageLuxe
Blue Springs, Missouri
02.2018 - 01.2019
  • Greeted clients warmly and managed front desk operations at a wellness center.
  • Scheduled appointments efficiently using scheduling software for client convenience.
  • Answered phone calls promptly, addressing inquiries about services and promotions.
  • Processed payments accurately to ensure smooth transaction experiences for clients.
  • Maintained cleanliness and organization of reception area to enhance the welcoming environment.
  • Coordinated with team members to ensure optimal service delivery for all clients.

Cashier/ Supervisor

Thrift World
Independence, Missouri
02.2016 - 12.2017
  • Supervised daily operations of cash handling and customer transactions.
  • Trained new cashiers on register procedures and customer service standards.
  • Managed staff schedules to ensure efficient coverage during peak hours.
  • Monitored inventory levels and coordinated restocking of merchandise displays.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Collaborated with team members to enhance overall store experience for customers.

Cashier

Hy-Vee
Independence, Missouri
01.2015 - 01.2016
  • Processed customer transactions using point-of-sale systems efficiently.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained cleanliness and organization of checkout area for optimal flow.
  • Handled cash, credit, and gift card transactions accurately and securely.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.

Education

High School Diploma -

William Chrisman
Independence, Missouri
05.2017

Skills

  • Appointment scheduling
  • Payment processing
  • Front desk operations
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Time management
  • Professionalism
  • Attention to detail
  • Administrative support
  • Information protection
  • Team collaboration
  • Phone etiquette
  • Reception desk management

References

  • Carrie Eaton, Family friend, (816) 517-4037
  • Mellissa Delany, Cable Dahmer Buick, Receptionist and Loaner Coordinator, Independence, Missouri, (816) 517-4034

Personal Information

Hobbies: I love the outdoors as well as team sports. I am an animal and child lover.

Accomplishments

I got awards for my academic achievement and for being top ten percent of my class such as the McCoy Award.

Affiliations

I maintained a 3.7 GPA or higher throughout high school, I was involved in school activities as well as sports.

Timeline

Receptionist and Loaner Coordinator

Cable Dahmer Buick
01.2019 - Current

Receptionist

MassageLuxe
02.2018 - 01.2019

Cashier/ Supervisor

Thrift World
02.2016 - 12.2017

Cashier

Hy-Vee
01.2015 - 01.2016

High School Diploma -

William Chrisman

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