Summary
Work History
Education
Skills
Accomplishments
Overview
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Breanna Reed

Breanna Reed

Belle Plaine,MN

Summary

Professional with background in customer support and strong focus on delivering results. Skilled in problem-solving, communication, and adaptability. Valued team player known for reliability and flexibility in meeting changing needs. Committed to enhancing customer experiences and achieving organizational goals through effective collaboration and proactive service.

Work History

Front Desk

AmericInn Hotel
11.2019 - 03.2025
  • Manage guest check-ins, enhancing satisfaction and loyalty through efficient service.
  • Resolve guest issues promptly, improving feedback scores with effective problem-solving.
  • Coordinate with housekeeping for timely room readiness, ensuring smooth operations.
  • Handle reservations and inquiries, optimizing booking accuracy and guest experience.

Telehealth Coordinator

MHealth
03.2024 - 11.2024
  • Coordinated telehealth operations, enhancing patient access and care quality.
  • Implemented new scheduling system, reducing appointment wait times by 12%.
  • Trained staff on telehealth platforms, improving team efficiency and patient satisfaction.
  • Analyzed patient feedback to refine processes, resulting in improved service delivery.
  • Facilitated communication between departments, ensuring seamless telehealth integration.

Ticket and Gate Agent

Worldwide Flight Services
01.2017 - 07.2019
  • Assisted in managing ticketing processes to improve accuracy and efficiency across various locations. Helped reduce stock discrepancies to enhance order precision in inventory management. Supported teams in streamlining operations through analytical skills to achieve measurable improvements. Collaborated with colleagues to implement systems that promote a supportive work environment. Coordinated with ground crew to facilitate timely aircraft departures, enhancing teamwork and on-time performance. Provided customer service by addressing passenger inquiries and resolving issues to create positive travel experiences.

Education

Bachelor of Arts - Child And Adolescent Psychology

Southern New Hampshire University
Hooksett, NH
05.2022

Master of Science - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
05.2022

Skills

  • Achieved high customer satisfaction through proactive service delivery initiatives Delivered enhanced project outcomes by promoting effective team collaboration Resolved complex issues rapidly, contributing to overall operational success Maximized time management capabilities to consistently meet project deadlines Balanced multiple responsibilities efficiently, ensuring a smooth workflow Improved communication practices that led to increased stakeholder engagement
  • Time management

Accomplishments

  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Resolved product issue through consumer testing.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Overview

8
8
years of professional experience

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Breanna Reed