Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jeff Daniel

Jeff Daniel

Osceola

Summary

Dynamic professional with extensive experience in customer service and guest relations, notably at AmericInn Hotel & Suites. Proven problem-solving skills and adept in cash handling, ensuring exceptional guest experiences. Recognized for training new staff and effectively managing high-pressure situations, including emergency responses, while maintaining a commitment to excellence.

Overview

19
19
years of professional experience

Work History

Front Desk Agent

AmericInn Hotel & Suites
05.2024 - Current
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Handled 3 tornado warnings, assisting 60+ guests who moved to a safe location.
  • Created an active spreadsheet to monitor cleaning practices throughout the building.
  • Answered multi-line phone system and upheld the highest professional courtesy demeanor.
  • Expertly utilized property management software to update guest stays, payment information, and record/hold preferences for present and upcoming experiences.

Customer Service Clerk

Solutions
08.2020 - Current
  • Demonstrated proficiency in using various software applications, including Microsoft Office Suite
  • Managed and maintained accurate records of incoming and outgoing shipments, ensuring proper documentation and tracking
  • Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
  • Assisted in resolving customer complaints, demonstrating strong problem-solving skills.
  • Responded to customer inquiries via phone or email promptly and professionally, resolving issues or escalating as necessary

Assistant to the Funeral Director

Kales Funeral Home
03.2020 - 05.2024
  • Coordinated logistical arrangements for services, ensuring smooth operations and adherence to client requests.
  • Secured the movement and handling of deceased individuals to the funeral home over 20 times.
  • Washed & cleaned funeral home vehicles to prep for all funeral services.
  • Assisted in preparing deceased individuals for viewings, maintaining dignity and respect throughout the process.
  • Provided compassionate support to grieving families, facilitating open communication and addressing needs promptly.

Event Planner/Coordinator

Patriot Outreach
06.2018 - 01.2020
  • Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
  • Utilized project management skills to keep events on track while meeting deadlines & staying within expected raised funds.
  • Oversaw on-site event operations, troubleshooting issues to maintain high service standards.
  • Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
  • Brainstormed and implemented creative event concepts and themes.

Staff Sergeant

Air Force (Military)
09.2006 - 07.2017
  • Supervised a team of 11+ soldiers at a time, ensuring effective execution of operational plans & promoting a culture of excellence.
  • Executed missions in several overseas deployed locations throughout Asia with several different operational avenues.
  • Led/managed Bike Patrol Unit, special pay program for nuclear operations, taser certification, CPR lessons, Flight training operations, and other specialized programs.
  • Received several awards, which include 2 Non-Commissioned Officer of the Year awards out of 6K personnel.
  • Coordinated/safeguarded missions for high value priority's such as aircraft & nuclear weapons.

Education

Associate of Science - Criminal Justice

Community College of The Air Force
Montgomery, AL

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling

Timeline

Front Desk Agent

AmericInn Hotel & Suites
05.2024 - Current

Customer Service Clerk

Solutions
08.2020 - Current

Assistant to the Funeral Director

Kales Funeral Home
03.2020 - 05.2024

Event Planner/Coordinator

Patriot Outreach
06.2018 - 01.2020

Staff Sergeant

Air Force (Military)
09.2006 - 07.2017

Associate of Science - Criminal Justice

Community College of The Air Force

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