Breanna Reinhart
Decatur,IN
Summary
Excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
REV Recreation Group
Decatur, IN
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Rural King
Decatur
10.2023 - 08.2026
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within a retail environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Delivery Driver
NAPA Auto Parts - Genuine Parts
Decatur, IN
01.2022 - 10.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Checked loads against documentation before completing final delivery at destinations.
- Delivered packages to customer doorsteps and business offices.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Operated light trucks to deliver loads as far as 20 miles from home location.
Dispatcher
Adams County Sheriff's Office
Decatur, IN
06.2021 - 10.2022
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Directed dispatching, routing, and tracking of 10 or more fleet vehicles at a time.
Shift Leader/Crew Member
Dairy Queen Grill & Chill
Decatur, IN
11.2017 - 06.2021
- Regulated pricing, inventory count and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Table Busser
West End Restaurant
Decatur, IN
07.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within a retail environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
No Degree - Criminal Justice
Ivy Tech Community College of Indiana
Fort Wayne, INHigh School Diploma -
Heritage Jr/sr High School
Monroeville, IN06.2019
Skills
- Speech Clarity
- Verbal and Written Communication
- Call Center Software
- Staff Supervision
- Problem-Solving
- Positive Attitude
- Inventory Counts
- Customer Service
- Decision Making
Certification
- EMD - Emergency Medical Dispatch
- CPR Certified
- PST - Public Safety Telecommunicator
Timeline
Cashier
Rural King
10.2023 - 08.2026
Customer Service Representative
REV Recreation Group
10.2022 - Current
Delivery Driver
NAPA Auto Parts - Genuine Parts
01.2022 - 10.2022
Dispatcher
Adams County Sheriff's Office
06.2021 - 10.2022
Shift Leader/Crew Member
Dairy Queen Grill & Chill
11.2017 - 06.2021
Table Busser
West End Restaurant
07.2016 - 08.2017
No Degree - Criminal Justice
Ivy Tech Community College of Indiana
High School Diploma -
Heritage Jr/sr High School