Shelby McCurley
Buna,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wex Inc.
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dispatcher
Allegiance Mobile Health
10.2020 - 12.2021
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Directed dispatching, routing, and tracking of 4+ fleet vehicles.
Fire Dispatcher
Orange County Emergency Service District #1
06.2019 - 10.2020
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Education
High School Diploma -
Vidor High School
Vidor, TX05.2011
Skills
- Work Crew Dispatch
- Effective Communications
- Dispatch Recordkeeping
- Call Center Software
- Microsoft Office
- Speech Clarity
- Salesforce
- Product Knowledge
- Complaint resolution
- Data Entry
- Call center experience
- Problem Resolution
- Dispatching procedures
- Database updates
Timeline
Customer Service Representative
Wex Inc.
11.2022 - Current
Dispatcher
Allegiance Mobile Health
10.2020 - 12.2021
Fire Dispatcher
Orange County Emergency Service District #1
06.2019 - 10.2020
High School Diploma -
Vidor High School
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