Olga Garcia
Boise,ID
Summary
Resourceful senior dispatcher with 10 years of experience in logistics and operations management. Proven track record in optimizing delivery routes, enhancing client support, and negotiating agreements to improve service efficiency. Skilled in maintaining strong vendor relationships and resolving operational challenges, resulting in increased customer satisfaction. Adept at managing shipping and receiving processes, ensuring timely fulfillment of orders.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Encompass Health Rehabilitation Hospital
Boise, ID
03.2025 - Current
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Customer Service Representative
Scandinavian Designs - Dania Furniture
Boise, ID
12.2021 - 11.2024
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted with order fulfillment processes by tracking shipments and coordinating returns/exchanges.
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
Senior Dispatcher
Specialized Business Solutions
Meridian, ID
06.2013 - 10.2020
- Keep tabs on weather at all drivers' locations to be able to flag any potential hazards.
- Resolve problems, improve operations and provide exceptional client support.
- Resolved issues and enhanced operations while delivering exceptional client support.
- Work with customers to better understand needs and provide any needed service(s).
- Work with customers to better understand needs and provide any needed services.
Shipping and Receiving Supervisor
Picture Galleries
Boise, ID
10.2003 - 08.2010
- Oversaw daily shipping and receiving operations for over 30 packages, ensuring timely and accurate processing.
- Maintained optimal inventory levels based on sales forecasts and demand, enabling on-time order fulfillment.
- Processed freight and guided associates in resolving irregularities, enhancing operational efficiency.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Increased customer satisfaction by resolving product issues.
Education
Upper secondary education - English, Spanish
College of Western Idaho
Nampa, IDSkills
- Customer service
- Patient greeting
- Phone etiquette
- Healthcare industry
- Front desk supervision
- Multitasking and organization
- Friendly and outgoing
- Transportation
- Route planning expertise
- Work crew dispatch
- Service vehicle dispatch
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Service Representative
Encompass Health Rehabilitation Hospital
03.2025 - Current
Customer Service Representative
Scandinavian Designs - Dania Furniture
12.2021 - 11.2024
Senior Dispatcher
Specialized Business Solutions
06.2013 - 10.2020
Shipping and Receiving Supervisor
Picture Galleries
10.2003 - 08.2010
Upper secondary education - English, Spanish
College of Western Idaho