Breanna Rinaldi
Bellevue,WA
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market Inc
08.2023 - Current
- Responsible for all refunds, exchanges, and resolving customer issues, ensuring excellent customer service while doing so.
- Managed transactions with customers while operating registers and POS.
- Supervised and delegated tasks to cashiers.
- Monitored and maintained cash register supply levels and held responsibility for all cash office-related duties.
- Assisted in training of new cashiers.
- Scheduled and oversaw proper execution of appropriate meal and rest breaks.
- Promoted a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Provided timely, thorough, and thoughtful performance evaluations.
- Maintained a clean and organized work area and monitored cleanliness standards in the restrooms and parking lots.
Ecommerce (In-Store Shopper) Supervisor
Whole Foods Market Inc
04.2023 - 08.2023
- Reviewed the work forecasts and upheld productivity and utilization requirements to meet the objectives.
- Coordinated work flow to ensure products are dispatched on time to meet online customer delivery time.
- Scheduled and oversaw proper execution of appropriate meal and rest breaks.
- Maintained awareness of in-store customer needs and directed team members as necessary to provide excellent customer service.
- Directed and assigned job duties for team members.
- Maintained an organized and clean work space.
- Trained, audited, and supported team members to perform standard operating procedures.
- Ensured team members had the proper tools to perform their jobs.
- Participated in in-store shopping, taking necessary steps to ensure an efficient work-flow.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Head Cashier
Sprouts Farmer's Market
06.2022 - 04.2023
- Ensured excellent customer service through proactively visiting registers and provided direction and support to cashiers and courtesy clerks.
- Managed transactions with customers while operating registers and POS.
- Assisted in potential customer assistance issues at the register.
- Monitored and maintained cash register supply levels and held responsibility for all cash office-related duties.
- Maintained visibility of the exit doors for security and loss prevention issues.
- Maintained a clean and organized work area and monitored cleanliness standards in the restrooms and parking lots.
- Scheduled and oversaw proper execution of appropriate meal and rest breaks.
- Assisted in the training of new cashiers.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WA06.2021
Timeline
Customer Service Supervisor
Whole Foods Market Inc
08.2023 - Current
Ecommerce (In-Store Shopper) Supervisor
Whole Foods Market Inc
04.2023 - 08.2023
Head Cashier
Sprouts Farmer's Market
06.2022 - 04.2023
High School Diploma -
Meadowdale High School