Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Breanna Rivas

Dallas,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Store Manager

Freeway Insurance Agency
08.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Property and Casualty Insurance Agent

A Abana
02.2023 - 08.2023
  • Generated quotes and proposals for clients to match individual needs.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Customer Service Representative

Leo's Auto Insurance
05.2022 - 02.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Legacy Preparatory Charter Academy Mesquite West
2727 Military Pkwy, Mesquite, TX 75149
05.2022

Skills

  • Customer Service Management
  • Shift Scheduling
  • Policies and Procedures
  • Team Building and Leadership
  • Accurate Cash Handling
  • Performance Reviews
  • Team Leadership and Coaching
  • Multitasking and Organization
  • Customer Service
  • Documentation and Reporting
  • Bank Deposit Procedures
  • Relationship Building and Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager

Freeway Insurance Agency
08.2023 - Current

Property and Casualty Insurance Agent

A Abana
02.2023 - 08.2023

Customer Service Representative

Leo's Auto Insurance
05.2022 - 02.2023

High School Diploma -

Legacy Preparatory Charter Academy Mesquite West

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Breanna Rivas