BreAnna Rockett
Waterloo
Summary
Experienced with implementing behavior intervention strategies tailored to individual needs. Utilizes evidence-based practices to promote positive behavioral changes and improve overall well-being. Strong understanding of crisis intervention, communication techniques, and collaborative approaches to support team success.
Skilled in data analysis, crisis management, and individualized behavior plans. Strong focus on team collaboration and achieving measurable results. Adaptable, reliable, and skilled in both verbal and written communication.
Overview
12
12
years of professional experience
Work History
Behavior Intervention Specialist (Behavior Focus)
Waterloo Community School District
09.2025 - Current
- Monitored student progress, adjusting interventions based on data-driven insights and feedback.
- Advocated for student access to resources, fostering collaboration between families and school systems.
- Assisted teachers in adapting curriculum materials to better engage students with diverse needs and learning styles.
- Served as a resource for teachers seeking guidance on how to best address the unique behavioral needs of their students, offering strategies and tools tailored to specific situations.
- Developed strong relationships with students and families, fostering open communication regarding behavioral concerns and progress towards goals.
Customer Support
Grainger
04.2022 - 09.2025
- Assists customers with a variety of transactions including but not limited to product support, order placement, and processing invoices through a seamless and friendly experience while navigating through multiple systems
- Demonstrates expertise in all technologies used in the online environment by maintaining quality and efficiency ratings
- Inspires trust, teamwork, and positive team relationships by maintaining curiosity and communication skills
- Defuses customer situations and provides resolution in a timely and effective manner
- Ensures the security and privacy of customer information through education, compliance, and resolution of issues
Para-Educator
Iowa City Community School District
08.2019 - 04.2020
- Assisted teachers in the instruction, supervision, and care of students with disabilities in special education and general education settings
- Assisted in the implementation and monitoring of students’ Individual Education Plans.
- Assisted in implementing school-wide and classroom consistent behavior management strategies and procedures.
- Assisted students with assignments.
Licensed Insurance Agent
Geico
07.2017 - 08.2019
- Provided existing policy holders with outstanding customer service and knowledge on auto insurance by efficiently multitasking between multiple systems
- Consistently maintained a five rating in calls per day
- Established customer confidence by actively listening to their concerns and giving appropriate feedback.
- Achievements:
- Top Reissue closure
- Top 10 Retention agent
Coordinator
UIOWA Parking & Transportation
09.2013 - 08.2018
- Transported employees and money using a university vehicle.
- Coordinated parking for sports events while conducting traffic
- Responsible for making secured bank deposits
- Assigned to train new employees
- Ran the office in charge of assisting customers and solving complications for customers and employees
Teller
Hills Bank & Trust
08.2016 - 07.2017
- Executed customer transactions, including deposits, withdrawals, money orders, cashier’s checks, and loan payments
- Maintained friendly and professional customer interactions while keeping a balanced drawer with zero error
- Answered telephone inquiries regarding personal accounts and banking procedures
- Handled complaints and issues in a quick and reasonable manner
Education
Bachelor of Arts -
University of Iowa
05-2016
HS Diploma - undefined
East High School
01-2012
Skills
- Compassionate & empathetic, critical thinker, people person, goal oriented, conflict resolution, quick learner, reliable, patient, strong verbal & written communication skills, computer/software savvy
- Positive behavior support
- De-escalation techniques
- Special education
- Individualized education plans
- Data collection and analysis
WORK HISTORY
- Waterloo Community School District – Substitute teaching and secretary
- Nordstrom – Customer care specialist (July 2021- January 2022)
- Bakari Behavioral Health- Youth Counselor
- Carlos O Kelly’s – Server
- The Station – Gas station attendant
- JC Penny – Retail Sales Associate (January 2011- September 2012)
- Hardee’s- Cook/Cashier (August 2010- August 2013)
Timeline
Behavior Intervention Specialist (Behavior Focus)
Waterloo Community School District
09.2025 - Current
Customer Support
Grainger
04.2022 - 09.2025
Para-Educator
Iowa City Community School District
08.2019 - 04.2020
Licensed Insurance Agent
Geico
07.2017 - 08.2019
Teller
Hills Bank & Trust
08.2016 - 07.2017
Coordinator
UIOWA Parking & Transportation
09.2013 - 08.2018
HS Diploma - undefined
East High School
Bachelor of Arts -
University of Iowa