Breanna Rodriguez
Los Angeles,CA
Summary
...
Overview
12
12
years of professional experience
Work History
Server Shift Leader
Veggie Grill
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Babysitter
Family Relatives
06.2013 - Current
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Implemented reward system for chores and homework, motivating positive behavior.
- Taught children basic life skills, manners and personal hygiene.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
Volunteer
Fletcher Drive Elementary School
08.2021 - 06.2023
- Assisted with special events for Holidays such as Halloween, Thanksgiving, Christmas Toy Drive
- Judge for schools science fair
- Supervised children in the LA's Best after school program
- Assisted with associating after school activities
- Assisted students with their homework assignments
- Offered advice and support to students on how to best handle personal issues, stress and anxiety.
Retail Sales Associate Cashier
Gap Inc, Old Navy
08.2019 - 05.2021
- Helped customers complete purchases, locate items.
- Advertised the loyalty reward program and credit card using effective communication skills and elaborating on benefits.
- Handled cash with high accuracy and took care to check bills for fraud.
- Implemented promotional displays, attracting customer interest and boosting sales.
- Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
Education
Bachelor of Arts - Psychology
California State University, Los Angeles
Los Angeles, CA05-2025
Associate of Arts - Psychology
Pasadena City College
Pasadena, CA05-2023
Skills
- Critical Thinker
- Observant
- Enthusiastic
- Aware of crisis intervention techniques
- Active listener
- Knowledgeable of non-verbal communication
- Respect and acknowledge confidentiality and ethical principles
- Maintain therapeutic communication
- Strong leadership skills
- Embrace constructive criticism
- Cultural competent
- Familiarity with psychotherapy approaches such as, Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), and Psychodynamic Therapy
Languages
Spanish
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation
- Personal Development and Self-Improvement
- I enjoy helping others and giving back to the community
Timeline
Volunteer
Fletcher Drive Elementary School
08.2021 - 06.2023
Server Shift Leader
Veggie Grill
05.2021 - Current
Retail Sales Associate Cashier
Gap Inc, Old Navy
08.2019 - 05.2021
Babysitter
Family Relatives
06.2013 - Current
Bachelor of Arts - Psychology
California State University, Los Angeles
Associate of Arts - Psychology
Pasadena City College
Similar Profiles
David MendezDavid Mendez
Shift Lead at Veggie GrillShift Lead at Veggie Grill
Beatriz MartinezBeatriz Martinez
Restaurant Manager at Veggie GrillRestaurant Manager at Veggie Grill
April PickeringApril Pickering
Restaurant Team Member at Veggie GrillRestaurant Team Member at Veggie Grill