Breanna Rosser
Broadway,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent communication and interpersonal skills. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intake Specialist
Rex Surgery Center Of Cary, LLC
05.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Enter CPT codes and any personal information into Epic for all required procedures.
- Work up patients estimates per their insurance benefits.
- Check in patients and take form of payment at time of service.
- Call insurance to verify eligibility and benefits and if precertification is required for specific procedures.
Daycare Teacher
Grace Christian Child Development Center
08.2022 - 04.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Allowed for ample outdoor recreation time to support physical development.
Detention Officer
Harnett County Sheriff's Office
05.2019 - 08.2021
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Supervised and controlled behavior of multiple inmates.
Store Associate
Triangle Healthcare Uniforms
07.2014 - 05.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
Waitress
Bay Breeze Seafood Restaurant
06.2011 - 07.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Detention Officer Certification - Detention
Central Carolina Community Collage
03.2020
Certificate - Esthetics
Central Carolina Community College
Sanford, NC06.2015
Diploma - High School
Lee County High School
Sanford, NC06.2013
Skills
- Customer Service
- Childcare Expertise
- Organizational and Planning Skills
- Collaborative and Team-Oriented
- Data Entry
- Intake Assessment
- Critical Thinking Skills
- Compassionate communication
- Defensive techniques
- Emergency situations
- Reading comprehension
- CPR Certified
- Typing skills
- Multitasking
- Organization
- Time management
Certification
- First Aid/CPR Certified
Timeline
Intake Specialist
Rex Surgery Center Of Cary, LLC
05.2023 - Current
Daycare Teacher
Grace Christian Child Development Center
08.2022 - 04.2023
Detention Officer
Harnett County Sheriff's Office
05.2019 - 08.2021
Store Associate
Triangle Healthcare Uniforms
07.2014 - 05.2017
Waitress
Bay Breeze Seafood Restaurant
06.2011 - 07.2015
Detention Officer Certification - Detention
Central Carolina Community Collage
Certificate - Esthetics
Central Carolina Community College
Diploma - High School
Lee County High School
- First Aid/CPR Certified
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