Breanna Samudio
Summary
Dynamic and results-oriented professional with extensive experience in high-pressure dispatch roles at ADOT and AMR, showcasing exceptional customer service and critical thinking skills. Excelled in team collaboration and problem-solving, significantly optimizing dispatch processes and emergency response coordination. Proven track record in training peers, underlining a commitment to excellence and continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
TOC Dispatcher
ADOT
08.2024 - Current
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
911 Dispatcher/Trainer
AMR
05.2021 - 08.2024
- Monitored Fire and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
Homemaker
Self-employed
01.2011 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Millennium High School
Goodyear, AZ04-2010
Skills
- Customer service
- Data entry
- Active listening
- Multitasking and organization
- Dispatch software
- Team collaboration
- Stress tolerance
- Time management
- Problem-solving
- Schedule coordination
- Critical thinker
Certification
- First Aid Certification
- EMD Certification
- CPR Certification
Timeline
TOC Dispatcher
ADOT
08.2024 - Current
911 Dispatcher/Trainer
AMR
05.2021 - 08.2024
Homemaker
Self-employed
01.2011 - 05.2021
- First Aid Certification
- EMD Certification
- CPR Certification
High School Diploma -
Millennium High School
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