Latrisha Ybarra
San Antonio,TX
Summary
Motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and learning new skills.
Overview
7
7
years of professional experience
Work History
TOC customer service associate
Dollar General
San Antonio, TX, 78218
10.2023 - Current
- Assisted DG drivers/DG employees with inquiries .
- Documented driver and store employee interactions in detail for future reference and quality assurance.
- Greeted drivers and DM’s/RD’s and identified their needs and assisted with concerns or issues.
- Assisted drivers ,store employees and DM/RD with returns.
- Resolved driver/ DG employees inquiries in a timely manner.
- Demonstrated active listening skills when responding to driver and store complaints questions and complaints.
- Provided information about products and services available to DG employees.
- Conducted risk assessment analysis to identify potential potential reportable situations.
Billing Clerk/Customer Service Representative
Estes Express
San Antonio, TX
03.2022 - 10.2023
- Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
- Maintained records of customer interactions and transactions.
- Received BOL's/Delivery receipts from drivers, assigning a dock door,Short/long billing .
- scanning in Bols/DR's and filing them.
- Emailing customers / setting up pickups and Deliveries
- Responded promptly to all customer requests for assistance with billing matters.
- Participated in training sessions designed to update employees on new policies and procedures related to billing services.
- Referred unresolved customer grievances to designated departments for further investigation.
Transportation Coordinator
VTech Communications
San Antonio, TX
12.2018 - 03.2022
- Maintained records of freight costs.
- Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
- Collaborated with warehouse staff to optimize load planning processes and maximize efficiency.
- Prepared documentation such as bills of lading, invoices, customs declarations, insurance certificates.
- Monitored delivery schedules & tracking
- Addressed problems head-on with personnel and supervisors to resolve concerns.
Education
GED -
Victoria Plaza
San Antonio, TX06.2018
Skills
Microsoft word/excel
- Invoice Processing
- Customer Service
- Data Entry
- Problem solving
- Shipment tracking
- Active listening
- Conflict resolution
- Risk assessment
- Teamwork skills
- Call center experience
- Phone etiquette
- Call documentation
- Data management
- Communication skills
Timeline
TOC customer service associate
Dollar General
10.2023 - Current
Billing Clerk/Customer Service Representative
Estes Express
03.2022 - 10.2023
Transportation Coordinator
VTech Communications
12.2018 - 03.2022
GED -
Victoria Plaza