Tyisha Tyler
Arlington,Texas
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Seeking work from home position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
QVC Customer Service
2022.07 - 2026.03
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Receptionist
Xquisite Arch
2021.02 - 2022.06
- Allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office
- Managed front desk operations, ensuring smooth guest check-ins and check-outs.
Airline Reservation Agent
American Airlines
2019.04 - 2020.12
- Answered incoming calls promptly and professionally while assisting customers with flight reservations
- Demonstrated strong communication skills when interacting with both internal and external customers
- Identified opportunities for upselling additional products or services to customers
- Successfully completed various reports on a daily basis such as sales figures and flight schedules
- Utilized airline computer reservation system to book flights for customers
- Collaborated with adjacent financial departments to maintain objective congruency
- Hired and trained staff to maintain accurate records for applicable finances and clients.
Accounts Payable Manager
AKB Remodels
2013.01 - 2019.04
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master Of Business Administration (M.B.A.) In Focus On Human Resources Candidate -
SNHU
New Hampshire05.2026
GED -
Venture High School
Arlington, TX04.2007
Skills
- Food Preparation Experience (2 years)
- Identifying and resolving common customer issues
- Verbal and Written Communication
- Expense Reporting
- Staff Management
- Customer Assistance
- Sorting and Labeling
- Meeting Scheduling
- Multi-Line Telephone Systems
- Conflict Management
- Mail Handling
- Administrative Skills
- Office Supply Ordering
- Credit Card Payment Processing
- Customer Relations
- Microsoft PowerPoint
- Microsoft Word
- Retail Sales Customer Service
- Sales Expertise
- Account Management
- Report Creation
- Microsoft Excel
- System Implementation
- Critical Thinking
- Call Center Operations
- POS Systems Expertise
- Typing Proficiency
- Reading Comprehension
- Document Control
- Problem-Solving Ability
- Maintaining Confidentiality
- Advanced Excel Spreadsheet Functions
- Invoice Processing
- Word Processing
- Error Identification
- Collecting Information
- Scheduling Databases
- Client Correspondence
- Data Entry
- Data Collection
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
- Complaint Resolution
- Call Management
Certification
- CPR
- FIRST AIDE
Timeline
Customer Service Representative
QVC Customer Service
2022.07 - 2026.03
Front Desk Receptionist
Xquisite Arch
2021.02 - 2022.06
Airline Reservation Agent
American Airlines
2019.04 - 2020.12
Accounts Payable Manager
AKB Remodels
2013.01 - 2019.04
GED -
Venture High School
Master Of Business Administration (M.B.A.) In Focus On Human Resources Candidate -
SNHU