Breanna Shinkle
Streamwood,IL
Summary
Hardworking and motivated with eight years of experience and record of success in the service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Bartender
Moretti's Gourmet Popcorn & Sweets
Bartlett, IL
09.2023 - Current
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Store Manager
Spencer's Gifts
West Dundee, IL
01.2022 - 09.2023
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Deli Supervisor
Tony's Fresh Market
Hanover Park, IL
06.2019 - 12.2021
- Maintained cleanliness of work area throughout shift.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Supervised and trained deli staff on customer service, food preparation, and safety protocols.
- Collaborated with kitchen staff to ensure quality standards were met for every item served in the deli counter.
Overnight Manager
IHOP
Hoffman Estates, IL
02.2018 - 05.2019
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
- Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
Education
High School Diploma -
Streamwood High School
Streamwood, IL05-2017
Skills
- Food Service
- Beverage Preparation
- Service-Oriented Mindset
- Handling Difficult Customers
- Point of Sale Systems
- Inventory
- Complex Problem-Solving
- Staff Management
Timeline
Bartender
Moretti's Gourmet Popcorn & Sweets
09.2023 - Current
Store Manager
Spencer's Gifts
01.2022 - 09.2023
Deli Supervisor
Tony's Fresh Market
06.2019 - 12.2021
Overnight Manager
IHOP
02.2018 - 05.2019
High School Diploma -
Streamwood High School
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