Breanna Silvey
Washington,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Secretary
Clover Enterprises
Statham, Georgia
09.2016 - 05.2022
- Managed daily office operations and organized filing systems to ensure efficient access to information.
- Handled incoming calls and routed inquiries to appropriate departments.
- Maintained inventory of office supplies and ordered replacements.
- Supported onboarding processes for new staff by providing necessary materials.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications by handling calls, responding to emails, and facilitating client interactions to enhance service delivery.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment and tracked vendor and client payments to maintain accurate financial records.
- Assisted with accounts receivable and accounts payable functions.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
Assistant Manager
Murphy USA
Athens, GA
04.2015 - 09.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer service inquiries and complaints promptly to enhance customer satisfaction.
- Facilitated training sessions for new hires to ensure smooth onboarding and integration into the workplace.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored newly hired employees on company programs to support their successful adaptation and performance.
- Maintained compliance with company policies and industry regulations in daily activities.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Medical Assistant
Ashworth College
Norcross, GASkills
- Filing systems
- Invoice processing
- Data entry
- Customer service
- Employee training
- Problem solving
- Team supervision
- Attention to detail
- Phone reception
- Phone etiquette
- File management
- Schedule management
- Payroll administration
- Office administration
- Quickbooks
- Account reconciliations
- Accounts receivable and payable
- Payroll processing
- Filing experience
- Inventory management
- Problem-solving
Timeline
Secretary
Clover Enterprises
09.2016 - 05.2022
Assistant Manager
Murphy USA
04.2015 - 09.2016
Some College (No Degree) - Medical Assistant
Ashworth College