Breanna Simonsen
Manti
Summary
Results-driven with expertise in application support and incident management. Proven ability to streamline processes and enhance system performance, contributing to improved user satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Client Ops Support Analyst II
Cotiviti Healthcare
Ephraim, UT
06.2016 - 03.2026
- Managed escalated support requests effectively, driving successful outcomes and user satisfaction.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Created user accounts and managed access control.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Collaborated with team members to streamline processes and enhance service delivery.
- Worked directly with clients to reset passwords to multiple different systems and ensure their ability to successfully accomplish their job duties.
Records Retrieval Specialist
Cotiviti Healthcare
Ephraim, UT
06.2016 - 03.2026
- Managed retrieval of medical documents to ensure timely access for case preparation.
- Collaborated with clinics and hospitals to streamline requests and improve document processing efficiency.
- Communicated directly with associates within clinics and hospitals to ensure all HIPPA requirements were met in order to obtain patient documentation for MRA and HEDIS reviews pertaining to Medicaid and Medicare needs.
Education
High School Diploma -
Manti High School
Manti, UTSkills
- Application support
- Support ticketing systems
- Incident management
- Remote support
- Knowledge of Microsoft applications
- User account management
- Customer service
- Helpdesk operations
Timeline
Client Ops Support Analyst II
Cotiviti Healthcare
06.2016 - 03.2026
Records Retrieval Specialist
Cotiviti Healthcare
06.2016 - 03.2026
High School Diploma -
Manti High School