Summary
Overview
Work History
Education
Skills
Reference's
Timeline
Generic

Breanna Smith

Pflugerville,TX

Summary

Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency.

Overview

8
8
years of professional experience

Work History

Operational Team Lead

Sephora at Kohls
Round Rock, TX
02.2023 - Current
  • Trained new staff on company policies, processes and procedures.
  • Sales activities such as cashiering, stocking shelves, customer service cleanliness, and visual merchandising standards.
  • Developed and implemented operational procedures to improve the efficiency and accuracy of team members.
  • Listening to concerns and questions about product features by providing personalized beauty experiences based on emerging trends to increase professional value and meet diverse client needs.
  • Conducted regular performance appraisals to evaluate individual employee performance, identify areas for improvement, build relationships with customers to encourage repeat business, and provide feedback.
  • Developed and implemented operational procedures to improve the efficiency and accuracy of team members.

Payment Support Specialist Lead

Accenture Flex
Austin, Texas
03.2019 - 07.2023
  • Crossed trained POC
  • Investigated issues
  • Record keeping
  • Analyzed high escalations
  • Tracked trends within the workflow
  • Facilitated team lead and senior analyst meetings; team knowledge-based workshops.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Assessed reports and adjusted workflows to successfully meet targets.

ARA Services Representative

ARA Diagnostic Imaging
Austin, Texas
04.2016 - 05.2017
  • Maintained strong call control.
  • Managed On-call physician request
  • Performed office duties to maintain efficient operations
  • Processed and prepared images and confidential records for physicians
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by setting appointments, clarifying needs, identifying options, and recommending products and services.

Education

Certification - Aesthetician

Ann Webb Skin Institute
Austin, TX
08.2018

High School Diploma -

Cedar Ridge High School
Round Rock, TX
06.2013

Skills

  • Leadership
  • Organizational Skills
  • Data Entry
  • Customer service
  • Quality Assurance
  • Performance Monitoring
  • Staff Supervision
  • Innovation and Creativity

Reference's

  • Sienna Ward: (512) 656-3365
  • Sileasha Brewster: (512) 332-9987
  • Alexia Mossman (512) 966-8032

Timeline

Operational Team Lead

Sephora at Kohls
02.2023 - Current

Payment Support Specialist Lead

Accenture Flex
03.2019 - 07.2023

ARA Services Representative

ARA Diagnostic Imaging
04.2016 - 05.2017

Certification - Aesthetician

Ann Webb Skin Institute

High School Diploma -

Cedar Ridge High School

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Breanna Smith