Breanna Southcott
Rochester,NY
Summary
Dynamic professional with a strong background in customer service and team collaboration. Known for attention to detail and proactive problem-solving skills, contributing to improved client experiences.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Stylist/Floor Associate
Ulta beauty
Rochester, NY
09.2025 - Current
- Styled clients' hair using professional techniques and industry-standard tools.
- Consulted with clients to determine desired hairstyles and beauty preferences.
- Assisted in maintaining cleanliness and organization of styling stations and products.
- Managed inventory of salon supplies, ensuring availability of essential products at all times.
- Provided exceptional customer service, building rapport with clients during appointments.
- Provided personal consultations to determine clients' styling needs and preferences.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Communicated with clients about haircare needs and suggested appropriate products to achieve styles.
- Assisted in creating promotional campaigns to attract new customers.
- Pre-booked future appointments to increase repeat business.
- Participated in care coordination conferences and staff meetings to improve skills set.
- Documented key information from each service visit into detailed reports.
- Stocked shelves with new inventory and ensured product displays were visually appealing.
- Handled customer inquiries and resolved issues promptly and professionally.
- Restocked shelves as needed throughout the day.
- Assisted customers with locating merchandise in the store.
- Organized displays to attract customers and promote sales.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Maintained high standards of customer service during all interactions.
- Provided assistance to other departments when needed.
Protege
Scott Miller and Spa
Rochester, NY
01.2024 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
Education
Churchville-Chili Senior High School
Rochester, NYSkills
- Client consultations
- Team collaboration
- Sales promotions
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Product recommendations
- Hair product upselling
- Hospitality and accommodation
- Schedule management
- Customer service
Certification
- Cosmetology license
References
References available upon request.
Timeline
Stylist/Floor Associate
Ulta beauty
09.2025 - Current
Protege
Scott Miller and Spa
01.2024 - 07.2025
Churchville-Chili Senior High School