Breanna Specht

• Lead and oversee daily operations of a high-volume deli department while maintaining a positive, organized, and welcoming environment.
• Supervise, coach, train, and develop associates with varying levels of experience and skill.
• Create schedules and coordinate staffing to ensure department needs are met while maintaining efficiency and productivity.
• Trained new and existing associates on company procedures, food safety, customer service, and operational standards to enhance team competency.
• Build strong relationships with customers and consistently create personalized experiences that encourage customer loyalty.
• Known for going above and beyond to make customers feel welcomed, valued, and appreciated.
• Successfully manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality.
• Adapt quickly to changing priorities, staffing needs, procedures, and company expectations.
• Identified problems and developed practical solutions that improved efficiency and reduced waste in department operations.
• Communicate effectively with associates, management, customers, and other departments.
• Provide coaching and constructive feedback while encouraging associates to grow and succeed.
• Created a positive workplace culture by supporting team members and recognizing individual strengths, fostering collaboration and morale.
• Frequently take initiative to assist other departments and contribute to the overall success of the store.
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• Have experience managing the store in the absence of store leadership and making decisions to keep daily operations running smoothly.
• Demonstrate strong organizational and time-management skills while balancing staffing, production, inventory, customer service, and administrative responsibilities.
• Maintain high standards for cleanliness, food safety, sanitation, and workplace safety.

Focused on community engagement initiatives to build relationships with local families.

• Created opportunities for children and families to become involved in the store and feel connected to their community.
• Facilitated Girl Scout and childcare center tours throughout the store.
• Developed interactive scavenger-hunt activities to make educational store visits fun and engaging for children.
• Built lasting relationships with customers by remembering individual preferences and creating personalized experiences.
• Consistently look for opportunities to help others and make a positive impact within the community.
• Recognize the importance of making people feel seen, welcomed, respected, and valued.
• TECHNOLOGY & WORKFORCE MANAGEMENT
• Proficient in Microsoft Office and common computer-based business applications.
• Experienced with Publix proprietary systems, including OASIS, used to create and manage schedules for 50+ associates while balancing staffing needs, availability, and business demands.
• Experienced using Passport, Publix’s internal communication and information platform, to access company resources, communicate important information, and stay informed on operational updates.
• Comfortable learning and adapting to new software, technology, and company-specific systems.
• Utilize technology to organize information, communicate effectively, manage staffing needs, and support daily business operations.

• Led hospitality and guest-experience initiatives in a fast-paced customer service environment.
• Provided exceptional service while creating positive and memorable experiences for guests.
• Trained and coached team members on hospitality, communication, and customer service standards.
• Helped develop a welcoming environment for guests, families, and children.
• Demonstrated strong leadership, communication, organization, and multitasking skills.
• Worked closely with leadership and team members to ensure smooth operations and exceptional guest experiences.
• Handled multiple responsibilities simultaneously while maintaining professionalism and a positive attitude.
• Adapted quickly to new locations, teams, procedures, and responsibilities.
• Skills
• Supervising experience
• Restaurant management
• Food service experience
• Food service management
• Restaurant experience Customer service
• Management
• Multitasking
• Team management Cash handling Hospitality management Hospitality
• Food handling Food safety Shift management Food industry