Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Stephens

Columbus,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Afni, Inc
1000 Jeter Ave, Opelika Al
01.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Chat Representative

Wayfair
130 Distribution Dr, McDonough, Ga 30252
03.2020 - 01.2022
  • Proactively identified trends in customer inquiries, providing insights for possible improvements in products or service.
  • Streamlined resolution process for common issues, resulting in faster response times and improved customer feedback.
  • Assisted customers in navigating website or online platform, ensuring they found the information or products they were seeking.

Customer Service Representative

TSYS
1 TSYS WAY, Columbus, Ga
04.2017 - 03.2020
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

G.W. Carver High School
3100 8th St. Columbus,Ga
05.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Customer Relations

Timeline

Customer Service Representative

Afni, Inc
01.2022 - Current

Chat Representative

Wayfair
03.2020 - 01.2022

Customer Service Representative

TSYS
04.2017 - 03.2020

High School Diploma -

G.W. Carver High School
Breanna Stephens