Breanna Tuttle
Standish
Summary
Dynamic Practice Manager with extensive experience at Northern Light Mercy Hospital, excelling in team leadership. Proven track record in enhancing patient experiences and ensuring regulatory compliance. Skilled in employee training and critical thinking, driving operational efficiency and fostering a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Practice Manager of the Wound and Hyperbaric Medicine Center
Northern Light Mercy Hospital
06.2022 - Current
- Team Leading
- Budgeting
- Practice Goals
- Provider communications
- Oversee the financial performance of the revenue cycle
- Coordination of the day-to-day operations of the practice
- Develop, implement, and maintain office policies and procedures
- New Hire onboarding
- Marketing Practice, traveling to meet other referring practices
- Scheduling
- Patient experience resolutions
- Practice inspections
- Problem solving
- Responsible for employee appreciation and or discipline
- JACHO inspections and responsibilities
- Organizing and leading staff meetings and daily huddles
- Documentation and follow up on all meetings, staff, huddles, online or in person
- Time keeping and payroll for 26 employees
- Team building
- Ensure regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
- Daily communication with team
- Preform monthly 1:1 with staff
- Correct practice problems with positive solutions
- Policy enforcement
Practice Supervisor
Northern Light Mercy Hospital
04.2021 - 06.2022
- Team Leading
- Budgeting
- Practice Goals
- Provider communication
- Provider certifications
- New Hire onboarding
- Marketing Practice, traveling to meet other referring practices
- Scheduling
- Patient experience resolutions
- Practice inspections
- Problem solving
- Responsible for employee appreciation and or discipline
- JACHO inspections and responsibilities
- Policy Enforcement
- Organizing and leading staff meetings and daily huddles
- Documentation and follow up on all meetings, staff, huddles, online or in person
- Time keeping and payroll for 30+ employees
- Weekly employee appreciation posts
- Employee appreciation, Birthdays, holidays, and grievances
- Team building
- Daily communication with team
- Preform monthly 1:1 with staff
- Correct practice problems with positive solutions
- Policy enforcement
- Practice Rounding to each site
- Following HIPPA guidelines
Patient Service Representative
Northern Light Mercy Hospital
11.2020 - 04.2021
- Greeting and directing patients to examination rooms.
- Scheduling patient appointments and making reminder calls.
- Informing patients about delays and waiting times.
- Obtaining patients’ addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
Manager
Friendly’s Ice Cream
09.2014 - 10.2020
- Cash Handling
- Scheduling
- Customer Service
- Food Supply and Ordering
- Daily and Monthly inventory
- Payroll
- Daily cash reconciliation
- Training
- Hiring/Firing
- New Hire onboarding
- Serve Safe certifications
- Policy enforcement
- Employee communications
- OSHA enforcement
- Customer Experience resolutions
- Budgeting
- Billing
- Credit and Cash transactions
Education
Some College (No Degree) -
Southern Maine Community College
Skills
- Team leadership expertise
- Coordination of the day-to-day operations of the practice
- scheduling
- Budgeting
- Staff management
- Inventory control
- Employee training
- Cash handling
- Quality management
- Process implementation
- Verbal and written communication
- Employee work scheduling
- Critical thinking
- Policy and program development
- Employee supervision
- Risk management
- Employee recruitment and hiring
- Time management
- Employee performance evaluations
- Patient advocacy
- Team leadership
- Budget management
- Patient communication
- Regulatory compliance
- Office administration
- Employee training
Certification
- Lead Program, Husson University
- Professional Organization Development Program, Northern Light Health
References
- Kate Hill, Partner, 207-518-0750
- Tammie Hutchinson, Colleague, 207-838-5037
- Sokharath Keller, Colleague, 207-939-1489
Letters Of Recommendation
- Katherine Hill RN, BSN, CWOCN, Please let me introduce myself. My name is Kate Hill. I am the Clinical Nurse Lead of the Northern Light Mercy Hospital Wound and Hyperbaric Center. I have been employed at Mercy Hospital for the last 23 years as an RN, the last 16 years in the Wound Center since its inception. I have seen many managers and supervisors come and go in my nursing career with very few truly dependable. I have had the pleasure of working closely with Brea over the last five years. Brea effortlessly supervises the day-to-day needs of the Wound Center. She is a problem solver and utilizes her resources. She is truly dedicated to her role.
- Peter Carter, MD, FACS, CWSP, I have worked with Brea for over 5 years in the Wound Clinic. During that time the Diabetes Clinic was operating out of the Wound clinic space, and Brea closely worked with many of the staff and providers from that clinic during that time. I have been impressed with her ability to navigate all the complexities of managing 10-15 nurses and health care providers. Not only can she juggle numerous issues at once but has talent and skills to manage and resolve conflicts that undoubtedly arise. She has been always approachable and available. She has the respect and trust of all of us who work with her.
- Kate Gosselin, RDN, CDCES, Brea has been a gem in a time of significant workflow disruption and change for the endocrinology clinic. She was instrumental in the very smooth transition of the endocrinology office moving over to first gastro/wound and then transitioning to the medical office building. As her responsibilities grew as the previous manager was retiring, we came to build a wonderful trust in Mercy management as she was there to support and listen to our concerns and needs with an open and constructive ear. There have been challenges moving into a new space as would be expected with any clinic taking this major move. I have felt more attention and support from Brea for everyone’s concerns more so than I have ever experienced in my 2 years of working with Mercy. She responds quickly with diplomatic, pragmatic thoughts. I have had several conversations with her about growing the clinic's reach and she has been open and supportive to my ideas, and I feel blessed and motivated to continue my efforts to supporting my wonderful patients under her guidance.
Timeline
Practice Manager of the Wound and Hyperbaric Medicine Center
Northern Light Mercy Hospital
06.2022 - Current
Practice Supervisor
Northern Light Mercy Hospital
04.2021 - 06.2022
Patient Service Representative
Northern Light Mercy Hospital
11.2020 - 04.2021
Manager
Friendly’s Ice Cream
09.2014 - 10.2020
Some College (No Degree) -
Southern Maine Community College