Breanna Veazey
Port Neches,TX
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Mct Credit Union. Proven ability to build lasting relationships and enhance customer satisfaction through effective communication and financial expertise. Adept at managing client needs while maintaining confidentiality and compliance, ensuring a seamless lending experience.
Overview
5
5
years of professional experience
Work History
Collections Specialist
Mct Credit Union
03.2025 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
Loan Officer
Mct Credit Union
07.2024 - 03.2025
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Member Service Representative
Mct Credit Union
10.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Teller
Mct Credit Union
07.2021 - 10.2023
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Teller
Neches Federal Credit Union
07.2020 - 07.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
A.A.S Cosmetology Instructor - Cosmetology Instructor
Lamar State College Port Arthur
Port Arthur, TX08.2020
A.A.S Cosmetology - Cosmetology
Lamar State College Port Arthur
Port Arthur, TX12.2018
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Relationship building and management
- Goal-oriented focus
- Patience and empathy
- Financial record keeping
- Listening and comprehension
- Customer relationship building
Timeline
Collections Specialist
Mct Credit Union
03.2025 - Current
Loan Officer
Mct Credit Union
07.2024 - 03.2025
Member Service Representative
Mct Credit Union
10.2023 - 07.2024
Teller
Mct Credit Union
07.2021 - 10.2023
Teller
Neches Federal Credit Union
07.2020 - 07.2021
A.A.S Cosmetology Instructor - Cosmetology Instructor
Lamar State College Port Arthur
A.A.S Cosmetology - Cosmetology
Lamar State College Port Arthur
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