Joshalin Newton
Allentown,PA
Summary
Dynamic professional with a proven track record at Iqor Holdings US, adept in balance collection and delivering exceptional customer service. Skilled in customer research and public relations, I excel in negotiating credit extensions and enhancing customer relations. My expertise in professional customer service and payment plan management drives positive outcomes and client satisfaction.
Overview
4
4
years of professional experience
Work History
Collections Specialist
Iqor Holdings US
Allentown, PA
02.2024 - Current
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Negotiated credit extensions to assist customers in paying overdue accounts.
Child Care Assitant
Kidz Ink Academy
Smyrna, DE
02.2022 - 07.2025
- Monitored children during nap time, ensuring a quiet and restful environment.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Read stories and led educational games to stimulate interest in learning.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Senior Customer Service Representative
Whitetail Disposal
Northampton, PA
08.2022 - 08.2023
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Managed incoming calls from customers while providing exceptional service.
Date Entry Specialist
Flagship Appraisal Services
Smyrna, DE
02.2021 - 08.2021
- Produced new orders in Bright MLS to manage samples and associated data.
- Input client information into spreadsheets and the company database.
- Translated written documentation and notes into emails and other types of correspondence.
Education
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
West Chester, PA05-2020
Bachelor of Arts - Communication Studies
Northampton Community College
Bethlehem, PA05-2018
Skills
- Billing problem resolution
- Customer research
- Balance collection
- Payment plan management
- Professional customer service
- Delivers exceptional customer service
- Public relations
- Social media
Timeline
Collections Specialist
Iqor Holdings US
02.2024 - Current
Senior Customer Service Representative
Whitetail Disposal
08.2022 - 08.2023
Child Care Assitant
Kidz Ink Academy
02.2022 - 07.2025
Date Entry Specialist
Flagship Appraisal Services
02.2021 - 08.2021
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
Bachelor of Arts - Communication Studies
Northampton Community College
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