Daisy Gonzalez
Tampa
Summary
Dedicated collections specialist with a proven track record in relationship building and strong negotiation skills. Recognized for developing tailored recovery strategies that enhance payment plan coordination and improve recovery rates across diverse client accounts.
Overview
2027
2027
years of professional experience
Work History
Collections Specialist
Gateway One Lending & Finance
Tampa, FL
- Managed customer accounts to facilitate timely payments and minimize delinquencies.
- Conducted thorough account reviews to identify payment trends and potential risk factors.
- Coordinated communication with customers to resolve outstanding balances effectively.
- Implemented collection strategies that improved recovery rates across multiple accounts.
Collections Specialist
Mark One Financial LLC
Jacksonville, FL
- Assisted in training new staff on best practices for collections processes and systems usage.
- Analyzed data from collections software to enhance reporting accuracy and efficiency.
- Developed and maintained positive relationships with clients to encourage prompt payment actions.
- Collaborated with cross-functional teams to streamline workflows and optimize collection efforts.
Recovery Specialist
Global Trust Management
Tampa, FL
2025 - Current
- Conducted in-depth assessments to identify client recovery needs and develop tailored plans.
- Collaborated with interdisciplinary teams to enhance service delivery and client outcomes.
- Utilized case management software to track progress and document recovery milestones effectively.
- Collect and manage past due accounts and provide settlement options to english and spanish speaking clients
Education
Fair Debt Collection Practices Act Certification -
Equifax
Certification Public Relations -
San Juan City College
Puerto Rico12-1991
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
- Skip tracing
- Professionalism and ethics
- Conflict resolution techniques
- Data entry efficiency
- Payment posting
- Outbound calling
- Debt recovery expertise
- Strong negotiation skills
- Payment plan coordination
- Billing problem resolution
- Delinquency prevention
- Attention to detail
- Clear communication
- FDCPA compliance
- Negotiation and resolution
Timeline
Collections Specialist
Gateway One Lending & Finance
Collections Specialist
Mark One Financial LLC
Recovery Specialist
Global Trust Management
2025 - Current
Fair Debt Collection Practices Act Certification -
Equifax
Certification Public Relations -
San Juan City College