Breanna Vera
Denver,CO
Summary
Dedicated and empathetic professional with excellent customer service since 2015. Providing high-quality support in fast paced environments. Skilled at resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction through effective communication and problem-solving. Known for building strong relationships with customers, handling difficult situations with patience, and contributing to overall business success through excellent service.
Overview
12
12
years of professional experience
Work History
Cashier
Wendy's
10.2024 - Current
- Providing friendly, prompt, and helpful service to ensure a positive customer experience.
- Accurately processing transactions, giving change, and handling cash, credit, and debit payments. Operating point-of-sale systems for processing sales and tracking inventory.
- Working with other team members to ensure smooth and effective operations during peak hours.
Data Entry Clerk & Bookkeeper
OnPoint Worldwide Inc.
02.2015 - Current
- Performed high-volume data entry, accurately entering customer, product, and inventory data.
- Reviewed and verified incoming data for accuracy, entering it into systems with attention to detail to ensure correct formatting.
- Assisted with document scanning and organizing physical files into digital databases using OCR technology, improving data retrieval speed.
- Assist with incoming customer service calls and assisting drivers with navigation.
- Enter financial transactions into accounting software or spreadsheets, ensuring accuracy and completeness. This includes invoices, payments, expenses, and receipts.
Accounts Payable Analyst
Performance Food Group
08.2024 - 10.2024
- Answered and assisted affiliates with invoice inquiries.
- Acted as a liaison between departments, fostering effective communication and collaboration.
- Assisted in onboarding new employees, facilitating orientation sessions and ensuring compliance with company policies.
Barista
Starbucks
08.2015 - 12.2019
- Made and served thousands of beverages per day with speed, quality and consistency. Engaging with both new and regular customers while maintaining daily responsibilities.
- Engaging with both new and regular customers while maintaining daily responsibilities. Maintain a clean and organized workspace, including cleaning equipment, counters, and seating areas. Adhere to health and safety regulations.
Education
High School Diploma -
Junipero Serra High School
05-2015
Digital Media Production -
Colorado Media School
Denver, CO07-2025
Skills
- Bookkeeping and Data entry
- Amex Reconciliation
- Quick Books
- Typing 60wpm
- Problem solving
- Customer service
- Attention to details
- Proficient in Outlook and SAP
- Proficient in Canva and Adobe programs
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Order taking
Timeline
Cashier
Wendy's
10.2024 - Current
Accounts Payable Analyst
Performance Food Group
08.2024 - 10.2024
Barista
Starbucks
08.2015 - 12.2019
Data Entry Clerk & Bookkeeper
OnPoint Worldwide Inc.
02.2015 - Current
High School Diploma -
Junipero Serra High School
Digital Media Production -
Colorado Media School