Breanna Williams
Cottage grove,OR
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Service Specialist
northwest community credit union
Cottage Grove, OR
02.2022 - Current
- Assisted members with account opening processes, loan applications, and other banking services.
- Handled incoming phone calls from members regarding account balances or transactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Vet Asst/Asst Manager
Forest Valley Vet
Cottage Grove, OR
07.2015 - 01.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
Floor Worker
Bi-Mart
Cottage Grove , OR
06.2013 - 07.2015
- Assisted other departments with stocking duties when necessary.
- Maintained clean and hazard-free work areas to attain operational safety and regulatory compliance.
- Collaborated with team members to meet daily production goals efficiently.
Education
High School Diploma -
Cottage Grove High
Cottage Grove, OR06-2009
Skills
- Account management
- Loan processing
- Customer inquiries
- Data entry
- Banking software
- Product knowledge
- Sales support
- Customer engagement
- Account maintenance
Certification
- NMLS
- Notary
Timeline
Member Service Specialist
northwest community credit union
02.2022 - Current
Vet Asst/Asst Manager
Forest Valley Vet
07.2015 - 01.2022
Floor Worker
Bi-Mart
06.2013 - 07.2015
High School Diploma -
Cottage Grove High
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