BreAsia Howell
Columbia,SC
Summary
Diligent Customer Service Professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Demonstrated expertise in utilizing office software and strong organizational skills.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Capital Waste Services
Columbia
01.2024 - Current
- Facilitated customer satisfaction by providing outstanding service and multitasking effectively.
- Oversaw maintenance of precise guest records and facilitated efficient payment transactions.
- Executed data entry processes to ensure precision in customer records management.
- Processed high volumes of data entries with accuracy and attention to detail.
- Organized, sorted, and checked input data against original documents.
Customer Service Representative
Teleperformance
Columbia, SC
02.2020 - 04.2023
- Oversaw high-volume inbound call operations, delivering expert assistance on Medicaid-related services.
- Managed resolution of billing account and service inquiries to enhance customer satisfaction.
- Executed accurate entry and updates of customer information within company systems.
- Facilitated efficient customer interactions to enhance service quality in a dynamic call center setting.
Customer Support Representative
Blue Cross Blue Shield
Columbia, SC
06.2017 - 12.2019
- Facilitated resolution of billing inquiries, account updates, and service requests for members.
- Facilitated effective communication through professional phone support to enhance customer satisfaction by resolving concerns promptly.
- Enhanced customer satisfaction by providing timely and accurate information on insurance products.
- Maintained detailed records of interactions in CRM systems to ensure compliance and accuracy.
Education
High School Diploma -
Midlands Middle College
West Columbia Skills
Data entry
Microsoft Word
Microsoft Excel
Attention to detail
Time management
Timeline
Data Entry Clerk
Capital Waste Services
01.2024 - Current
Customer Service Representative
Teleperformance
02.2020 - 04.2023
Customer Support Representative
Blue Cross Blue Shield
06.2017 - 12.2019
High School Diploma -
Midlands Middle College