Bre'Asia Massey
Fort Walton Beach
Summary
Customer-focused and dependable professional with experience communicating with customers, handling concerns, and providing support in fast-paced environments. Strong communication, multitasking, and problem-solving skills with the ability to work independently in remote settings. Dedicated to delivering positive customer experiences and maintaining professionalism at all times.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
HCA
Miramar Beach, FL
11.2025 - Current
- Assisted patients with scheduling appointments and managing follow-up communications.
- Handled patient inquiries and resolved issues to enhance service quality.
- Maintained accurate patient records using electronic health record systems.
- Coordinated insurance verification processes to facilitate patient access to care.
Scheduling Coordinator
Miramar Beach Health and Rehabilitation
Miramar Beach, FL
11.2024 - 02.2026
- Coordinated schedules for healthcare staff.
- Collaborated with multidisciplinary teams to address scheduling conflicts and enhance workflow efficiency.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance review.
Yeoman
US Navy
Norfolk, VA
06.2019 - 10.2024
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Academy For Technology And Academics
Conway, SCLicensed Practical Nurse - Nursing
Nightingale College
Ogden, UT06-2027
Skills
- Customer service
- Call Handling
- Conflict resolution
- Data Entry
- Electronic health records
- Microsoft Office / Google Workspace
Certification
- Licensed Certified Nursing Assistant
Timeline
Patient Service Representative
HCA
11.2025 - Current
Scheduling Coordinator
Miramar Beach Health and Rehabilitation
11.2024 - 02.2026
Yeoman
US Navy
06.2019 - 10.2024
High School Diploma -
Academy For Technology And Academics
Licensed Practical Nurse - Nursing
Nightingale College