Breasia Steward
Lithonia,GA
Summary
Driven professional with strong conflict resolution and employee training skills. Proven ability to support customer service operations while managing multiple projects and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Community Living Support Manager
K.E.S Inc
Lithonia, Georgia
10.2024 - Current
- Streamlined daily operations to enhance efficiency of customer support.
- Prepared weekly staff schedules and monitored the prompt shift start and end times.
- Coordinated multiple projects concurrently, ensuring adherence to quality control standards.
- Resolved employee conflicts and guided disputes toward workable solutions.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
- Analyzed business performance data and presented actionable insights to upper management.
- Strategized long-term business needs and applied customer feedback for process improvements.
Support Provider DHS
KES Inc
Lithonia, Georgia
02.2022 - Current
- Tracked client behavior, informing healthcare staff of significant changes to enhance treatment strategies.
- Joined case conferences to review treatment plans and outcomes.
- Used behavior support techniques matched to each client need.
- Monitored family interactions to promote a safe and positive environment. to support safe visitations.
- Instructed families on effective visitation behavior and conflict resolution techniques to improve family dynamics.
- Recorded parent-child interaction notes for reports and assessments.
- Reported behavior or safety concerns to agency staff right away.
- Checked vehicles for safety compliance before trips.
- Kept confidential information secure throughout visitations.
Loan Officer
Lithonia Finance
Lithonia, Georgia
01.2023 - 11.2023
- Evaluated loan applications for creditworthiness and ensured compliance with regulations.
- Prepared detailed loan documents for submission and facilitated timely approvals.
- Drafted loan agreements and clarified contract terms for clients.
- Guided clients on effective debt management strategies and repayment options.
- Resolved customer complaints by listening attentively and communicating effectively.
Head Cashier Supervisor
Little Giant Farmers Market
Decatur , GA
04.2016 - 07.2021
- Ensured accurate cash handling procedures to maintain balanced tills and prevent discrepancies.
- Trained new cashiers on register use and customer service support.
- Completed routine cash drawer audits to check for discrepancies and compliance.
- Processed daily register paperwork, including bank deposits.
- Developed training programs for cash drawer procedures and customer service protocols to improve team performance.
- Fostered collaborative relationships with team members and management to enhance communication and teamwork.
- Trained, managed, and motivated employees to support professional skill development.
Education
High School Diploma -
Martin Luther King Jr. High School
Lithonia, GA05-2017
Skills
- Customer support and service
- Client management
- Client behavior management
- Data analysis
- Conflict resolution
- Employee training
- Training support
- Workforce management
- Problem solving
- Effective communication
- Team collaboration
- Documentation preparation
- Documentation preparation
- Training support
Timeline
Community Living Support Manager
K.E.S Inc
10.2024 - Current
Loan Officer
Lithonia Finance
01.2023 - 11.2023
Support Provider DHS
KES Inc
02.2022 - Current
Head Cashier Supervisor
Little Giant Farmers Market
04.2016 - 07.2021
High School Diploma -
Martin Luther King Jr. High School