Breauna Furtick
Conway,SC
Summary
Dedicated Patient Service Representative with a strong focus on enhancing patient experiences through exceptional customer service, appointment scheduling, and HIPAA compliance.
Knowledgeable Certified Medical Assistant with solid foundation in clinical procedures and patient care. Provided critical support in fast-paced medical environment, ensuring smooth operations and patient satisfaction. Demonstrated expertise in phlebotomy and EKGs, enhancing patient experience and workflow efficiency.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Tidelands
Myrtle Beach, SC
04.2024 - Current
- Facilitated patient check-in processes, enhancing overall efficiency and patient flow.
- Managed appointment scheduling using electronic health records system to optimize resource allocation.
- Provided clear communication regarding insurance benefits and coverage options to patients.
- Resolved patient inquiries and concerns promptly, improving satisfaction ratings.
- Collaborated with medical staff to ensure accurate patient information was maintained in systems.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
Certified Nursing Assistant/Certified Medical Assistant
Brookdale of Conway
Conway, South Carolina
12.2021 - 03.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided emotional support to residents and families, fostering a compassionate environment.
- Maintained accurate documentation of patient care activities and observations.
- Collaborated with interdisciplinary teams to create personalized care plans for residents.
- Trained new staff on best practices in resident care and safety protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Methodist Manor
Florence, South Carolina
01.2021 - 11.2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop personalized care plans.
- Educated patients and families on health maintenance and wellness practices.
- Advocated for patient needs within multidisciplinary team discussions.
Human Services Assistant
Pee Dee Special Needs and Disability
Florence, South Carolina
07.2019 - 08.2020
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed individualized care plans in collaboration with multidisciplinary teams to address client needs.
- Facilitated communication between clients, families, and service providers to ensure continuity of care.
- Coordinated resource referrals for clients, connecting them with community support services and programs.
- Monitored client progress and documented changes in behavior or condition for case review meetings.
Receptionist
Massage Envy
Myrtle Beach, South Carolina
06.2016 - 07.2019
- Managed front desk operations, ensuring a welcoming environment for all clients.
- Scheduled appointments using Mindbody software, optimizing daily staff workflows.
- Handled customer inquiries and concerns, providing exceptional service and support.
- Processed payments and maintained accurate records of transactions.
Education
High School Diploma - CNA/CMA
Florence-Darlington Technical College
Florence, SC01-2021
High School Diploma -
Aynor High School
Aynor, South Carolina06-2009
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Patient confidentiality
- Appointment scheduling
- Office administration
- Sterilization procedures
Timeline
Patient Service Representative
Tidelands
04.2024 - Current
Certified Nursing Assistant/Certified Medical Assistant
Brookdale of Conway
12.2021 - 03.2024
Certified Nursing Assistant
Methodist Manor
01.2021 - 11.2021
Human Services Assistant
Pee Dee Special Needs and Disability
07.2019 - 08.2020
Receptionist
Massage Envy
06.2016 - 07.2019
High School Diploma - CNA/CMA
Florence-Darlington Technical College
High School Diploma -
Aynor High School