BRE'AUNA PARITEE
Evolution Gaming
Southfield,MI
1
Certification
19
years of professional experience
Healthcare Enrollment Assister supporting consumers through Medicaid, benefit program eligibility, and marketplace enrollment. Guides people through forms, verifies information, and reports 51+ coverage changes per month to keep applications current and accurate. Strengthens access to care by streamlining plan selection and renewal steps.
Work History
Game Presenter
9 Months- Delivered engaging live gaming experiences to enhance player interaction and retention.
- Operated advanced gaming systems to ensure seamless gameplay and high-quality streaming.
- Collaborated with team members to maintain compliance with regulatory standards and internal policies.
- Trained new presenters on best practices, improving team performance and service quality.
- Analyzed viewer engagement metrics to refine presentation techniques and enhance audience experience.
- Implemented process improvements that streamlined game delivery and reduced downtime during sessions.
- Contributed ideas for promotional events and campaigns designed to attract new players and increase overall revenue.
- Developed strong relationships with casino staff to facilitate efficient coordination between departments during events or promotions involving the gaming area.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain peak performance as a presenter.
- Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
- Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations.
- Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
- Enhanced player experience by delivering engaging and informative game presentations.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
Healthcare Enrollment Assister
2 Years- Assisted consumers in identifying healthcare coverage options and guided them through the enrollment process to ensure access to necessary services. Successfully provide assistance to consumers on the completion of eligibility and enrollment forms while determining their eligibility for Medicaid and other benefit programs. Efficiently report changes, renew coverage, and verify information needed for eligibility. Developed strategies to streamline selection of appropriate health care coverage in the federal marketplace, enhancing consumer experience and accessibility.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Independent Contractor/Custodial Specialist
7 Years 7 Months- Ensure that municipal buildings and facilities are maintained in a healthy, clean, orderly, safe and sanitary manner both interior and exterior. Effectively maintain records and written policies and procedures for custodial operations, staying informed of changes in regulations that affects custodial operations, notifying the manager so that potential changes can be reviewed and implemented by the building administrator. Maintained cleaning supplies inventory and submitted requests for supplies. Thoroughly conducted inspections regarding services, storing of supplies, and maintenance and repair of equipment to support completion of work assignments.
Customer Care Representative
2 Years 11 Months- Consulted effectively with internal and external customers relating to insurance needs, eligibility and solutions to provide a positive customer experience. Utilize in-depth knowledge of company products and services while working across multiple lines of insurance and within multiple Technology platforms. Skillfully manage multiple system platforms to conduct research, identified processes and reviewed prior transactions to make sound decisions and recommendations. Partnered with various departments including Policy support, Claims, and Underwriting in responding to or assisting with the resolution of customer concerns.
Customer Service Representative/Billing Specialist
3 Years 6 Months- Effectively open to maintain customer accounts by accurately recording account information while building sustainable relationships of trust through open and interactive communication. Successfully resolve product or service problems by clarifying the customer's complaint in timely manner; determining the cause of the problem; providing the appropriate solution and alternatives within the time limits to ensure the best solution to the problem. Confidently recommend potential products or services to management by thoroughly collecting the customer's information and analyzing the customer's needs to achieve satisfaction. Consistently adhered to communication procedures, Sky lines, and policies.
Dining Services Manager/Assistant Director
1 Year 6 Months- Responsible for managing 200 residents within a senior Living community. Ensured the facility complies with all state and federal regulations. Educated the nursing staff on facility related practices and standards of care. Work closely with the medical director and nurse practitioner to ensure the highest quality of care for residents. Planned managed and coordinated activities of the dining service department. provided and managed Food Services were up to 200 plus residents and employees. Conducted the ordering, budgeting, hiring, shift scheduling, menu preparation, cleaning, and inventory for the kitchen services.
Food Server/ Private Patient Care Technician
1 Year 9 Months- Provided care of Elderly and rehab patients for short and long-term care in adult living facilities (ALF), nursing home, hospital and rehab facilities. assisted with activities of daily living (ADL), checked vitals and assisted with meal preparation and supervision of eating. Accompanied patients to doctor/appointment visits. Observed, recorded, and reported to the nurses the patient's condition or injury, the treatment provided, and reactions to medications and treatments.
- Ensured that residents recovered with dignity while receiving compassionate care, personal attention, and professional Service.
Prep Cook/Food Server
4 Years 2 Months- Provided the residents with quick and efficient service, completing opening and closing tasks regarding food management. Maintained the dining and kitchen area. Adhered and upheld sanitation standards. Assisted with the preparation of food for residents. supervised and assisted those residents in need of eating meals. Delivered meals to Residence rooms and timely fashion. Coordinated orders and tracked inventory of food and kitchen supplies.
Assistant Managers/ Salesclerk
6 Months- Placing orders to restock merchandise and receiving of products. Provided the customer with prompt, cheerful, and friendly service. Investigated and resolved customer inquiries and complaints in an empathetic manner. Assisted the store manager with daily operation of the store. Coordinated employee schedules and delegated work duties that best meet the needs of the store. Efficiently operated electronic POS software. Established the quality, visual standard and merchandising of high-ticket items. Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Education
Certified Application Counselor (CAC)
Federally - Facilitated Marketplace Assister Certification (FFM)
Basic Life Support/CPR AED Certification
Patient Care Technician/Assistant Certification
Associate Degree - Health & Human Services
online
Skills
Time management effectiveness
Task prioritization
Appointment scheduling
Eligibility verification
Patient intake coordination
Patient education
Teamwork and collaboration
Active listening
Process streamlining
Care coordination
Community resource navigation
Complaint resolution
De-escalation techniques
Resident engagement programs
Transportation coordination
Certification
- Certified Application Counselor (CAC) - Centers for Medicare and Medicaid Services, Baltimore, MD, September 2024
- Federally - Facilitated Marketplace Assister Certification (FFM) - Centers for Medicare and Medicaid Services, Baltimore, MD, September 2024
- Basic Life Support/CPR AED Certification - Superior Medical Education, Warren, MI, January 2023
- Patient Care Technician/Assistant Certification - Abbott Institute, Southfield, MI, January 2014
Timeline
Game Presenter
Evolution Gaming
11.2025 - CurrentRead More
Healthcare Enrollment Assister
Congnosante
06.2023 - 06.2025Read More
Customer Care Representative
Bristol West Insurance Group
12.2019 - 11.2022Read More
Customer Service Representative/Billing Specialist
Direct Dialogue
04.2016 - 10.2019Read More
Independent Contractor/Custodial Specialist
Metropolitan professional cleaning services.
08.2015 - 03.2023Read More
Dining Services Manager/Assistant Director
The Park at Trowbridge/Brookdale Senior Living Community
08.2014 - 02.2016Read More
Food Server/ Private Patient Care Technician
American House Assistant Living Community
02.2012 - 11.2013Read More
Assistant Managers/ Salesclerk
Designer Clothes and Jewels
09.2010 - 03.2011Read More
Prep Cook/Food Server
Maple Village Retirement Community
10.2007 - 12.2011Read More
Herzing University
Associate Degree from Health & Human Services
Read More
Abbott Institute
Patient Care Technician/Assistant Certification
Read More
Superior Medical Education
Basic Life Support/CPR AED Certification
Read More
Centers for Medicare and Medicaid Services
Federally - Facilitated Marketplace Assister Certification (FFM)
Read More
Centers for Medicare and Medicaid Services
Certified Application Counselor (CAC)
Read More