BreAwna McKain
Butler,PA
Summary
Dependable industry worker with a caring and hardworking nature. Thrives in fast-paced environments and quickly adapts to changing daily needs. Meticulous attention to detail and diligent approach in serving customers, always striving to go beyond the basics, improve processes, and enhance customer satisfaction. Committed to supporting the team and providing exceptional service. Trained in customer service with top-notch abilities. Motivated sales professional eager to continue learning and growing in the field. Known for strong work ethic, consistently exceeding targets by completing tasks quickly and efficiently. Reliable team member accustomed to taking on challenging assignments and dedicated to contributing to the business's success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Cigna Health Care
Butler, PA
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Proficient in utilizing CPF, CED, VIPR and Group
Orthodontic Assistant
Benko orthodontics
Butler, PA
05.2019 - Current
- Answered patient concerns and inquiries to explain treatment and tailor personal care education to patient's needs
- Helped patients feel comfortable before, during, and after dental treatments
- Assisted orthodontists, dentists, and hygienists in quality diagnosis through x-rays and verbal communication
- Reviewed patient's chart, medical history, and treatment plan to fully prepare for patient visit
- Sterilized and disinfected instruments and equipment to comply with safety and infection control guidelines
- Documented observations and interventions in the permanent record of each patient.
Dietary Worker
Butler memorial hospital
Butler, PA
08.2012 - 05.2019
- Modified daily menu to match physician's written orders and incorporate requirements such as food allergies
- Created educational programs to help promote healthy eating habits and prevent illnesses
- Conducted research into foods, nutritional guidelines, and foodservice strategies to help dietitians
- Completed thorough nutritional assessments of individuals with comprehensive reviews of dietary and medical histories to effectively plan nutritional programs
- Assisted patients with selecting foods from menus based on dietary orders.
Education
High School Diploma -
Butler Area School District
Butler, PASkills
- Manage schedules
- Assist dentist
- Prioritization
- Problem-solving
- Motivation
- Verbal communication
- Analytical thinking
- Task prioritization
- Empathy
- Listening skills
Additional Information
Covid-19 vaccination card available upon request
Timeline
Customer Service Representative
Cigna Health Care
07.2023 - Current
Orthodontic Assistant
Benko orthodontics
05.2019 - Current
Dietary Worker
Butler memorial hospital
08.2012 - 05.2019
High School Diploma -
Butler Area School District