Breaynia Outlaw
San Antonio
Summary
Professional with solid experience in office management, ready to excel in front desk operations. Demonstrates strong organizational skills, effective communication, and proficiency in handling administrative tasks. Known for fostering team collaboration, adapting to changing needs, and driving results. Dependable and resourceful with focus on enhancing operational efficiency and ensuring welcoming environment for all stakeholders.
Overview
5
5
years of professional experience
Work History
Front Desk Office Manager
The Garner Hotel - IGH Hotels
09.2024 - 03.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations using property management software to enhance customer experience.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in training new staff on front desk procedures and hotel policies.
- Implemented streamlined communication between departments to improve service delivery.
Seasonal Front Desk Agent
Schooner Hotel
02.2024 - 08.2024
- Greeted guests upon arrival, providing exceptional customer service and personalized assistance.
- Managed check-in and check-out processes efficiently using hotel management software.
- Assisted with reservations, ensuring accurate entry of guest information and preferences.
- Responded to guest inquiries, resolving issues promptly to enhance overall satisfaction.
- Processed payments and handled cash transactions accurately during front desk operations.
- Maintained organized front desk area, promoting a welcoming environment for guests.
Front Desk Agent
Delta Hotels By Marriott
04.2020 - 02.2024
- Coordinated guest services, addressing inquiries and resolving issues promptly.
- Maintained accurate reservation systems, optimizing availability and efficiency.
- Implemented feedback mechanisms to enhance guest satisfaction and service quality.
- Monitored daily logs for discrepancies, ensuring compliance with hotel policies.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed standard operating procedures to enhance workflow consistency and performance standards.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2018
Skills
- Data Entry and Validation
- Records Management
- Document Control
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Database Systems
- Administrative Support
- Reporting and Tracking
- Confidential Data Handling
- Managerial Operations
- Time Management
- Scheduling Coordination
Timeline
Front Desk Office Manager
The Garner Hotel - IGH Hotels
09.2024 - 03.2025
Seasonal Front Desk Agent
Schooner Hotel
02.2024 - 08.2024
Front Desk Agent
Delta Hotels By Marriott
04.2020 - 02.2024
Bachelor of Science - Psychology
Liberty University