Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breck Sutter

Hampton

Summary

Experienced Customer Service Manager skilled in directing staff and fostering a positive service environment. Enhanced customer satisfaction and loyalty through exceptional communication and problem-solving abilities. Focused on improving operational processes to elevate overall customer experience.

Overview

2
2
years of post-secondary education
2
2
years of professional experience

Work History

Customer Service Representative

Green Belt Insurance Services
Ackley
11.2025 - Current
  • Resolved customer inquiries and issues promptly, ensuring customer satisfaction and retention
  • Maintained detailed records of customer interactions, including names, addresses, phone numbers, credit card information, and product sales
  • Developed customer database by accurately entering and organizing customer information

Assistant Manager

Buckle Inc
Mason City
06.2024 - 11.2025
  • Cultivated relationships with new staff and supported existing staff in career development
  • Provided exceptional customer service to enhance customer satisfaction
  • Opened and closed the store daily, ensuring security and proper cash handling.
  • Trained and onboarded new employees to ensure smooth integration into the team
  • Open & Close

Paraeducator, Special Education

Hampton Dumont Community School District
Hampton
08.2024 - 05.2025
  • Assisted teachers in implementing individualized education plans for students with special needs.
  • Assisted in the development and implementation of individualized education plans for students with special needs.
  • Provided one-on-one support for students during academic tasks and assignments.
  • Supported classroom management by reinforcing positive behavior among students.
  • Facilitated small group activities to enhance social skills and peer interactions.
  • Collaborated with educators to adapt learning materials for diverse learning styles.
  • Maintained a safe and inclusive environment conducive to learning for all students.

Education

Early Childhood Special Education -

Ellsworth Community College
08.2021 - 05.2023

Skills

  • Customer service
  • Guest services
  • Order processing
  • Product knowledge
  • Time management
  • Conflict resolution
  • Conflict resolution
  • Team collaboration
  • Communication skills
  • Leadership
  • Order processing

Timeline

Customer Service Representative

Green Belt Insurance Services
11.2025 - Current

Paraeducator, Special Education

Hampton Dumont Community School District
08.2024 - 05.2025

Assistant Manager

Buckle Inc
06.2024 - 11.2025

Early Childhood Special Education -

Ellsworth Community College
08.2021 - 05.2023
Breck Sutter