Experienced Customer Service Manager skilled in directing staff and fostering a positive service environment. Enhanced customer satisfaction and loyalty through exceptional communication and problem-solving abilities. Focused on improving operational processes to elevate overall customer experience.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
Green Belt Insurance Services
Ackley
11.2025 - Current
Resolved customer inquiries and issues promptly, ensuring customer satisfaction and retention
Maintained detailed records of customer interactions, including names, addresses, phone numbers, credit card information, and product sales
Developed customer database by accurately entering and organizing customer information
Assistant Manager
Buckle Inc
Mason City
06.2024 - 11.2025
Cultivated relationships with new staff and supported existing staff in career development
Provided exceptional customer service to enhance customer satisfaction
Opened and closed the store daily, ensuring security and proper cash handling.
Trained and onboarded new employees to ensure smooth integration into the team
Open & Close
Paraeducator, Special Education
Hampton Dumont Community School District
Hampton
08.2024 - 05.2025
Assisted teachers in implementing individualized education plans for students with special needs.
Assisted in the development and implementation of individualized education plans for students with special needs.
Provided one-on-one support for students during academic tasks and assignments.
Supported classroom management by reinforcing positive behavior among students.
Facilitated small group activities to enhance social skills and peer interactions.
Collaborated with educators to adapt learning materials for diverse learning styles.
Maintained a safe and inclusive environment conducive to learning for all students.