Brecken Heinrichs
Aledo,IL
Summary
Dynamic and reliable professional with extensive experience in customer service at Walmart and Happy Joe's Pizza. Proven ability to train new team members and enhance team collaboration. Skilled in problem-solving and efficient multitasking, ensuring optimal operations and customer satisfaction. Committed to maintaining high standards in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Retail Worker
Walmart
10.2023 - Current
- Trained new team members on store policies and customer service standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
City Worker
City of Aledo
06.2024 - 09.2025
- Operated city maintenance equipment for efficient street repairs and infrastructure improvements.
- Conducted routine inspections of public facilities, identifying maintenance needs and ensuring safety compliance.
- Assisted in community event setups, collaborating with local organizations to enhance public engagement.
Pizza Maker
Happy Joe's Pizza & Ice Cream
05.2021 - 09.2025
- Operated kitchen equipment efficiently, ensuring optimal performance and safety protocols.
- Collaborated with team members to ensure timely order completion during peak hours.
- Trained new staff on pizza-making techniques and kitchen safety practices.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
Education
BBA - Marketing
University of Wisconsin, Platteville
Platteville, WI05-2027
Skills
- Customer service
- Relationship building
- Reliability
- Problem-solving
- Time management
- Teamwork and collaboration
- Communication skills
- Efficient multitasking
Timeline
City Worker
City of Aledo
06.2024 - 09.2025
Retail Worker
Walmart
10.2023 - Current
Pizza Maker
Happy Joe's Pizza & Ice Cream
05.2021 - 09.2025
BBA - Marketing
University of Wisconsin, Platteville