Breckynn Wilson
American Fork,UT
Summary
Results-driven professional with experience in customer service and merchandising. Skilled in implementing sales strategies while fostering strong customer relationships. Committed to maximizing product visibility and enhancing overall shopping experience.
Overview
3
3
years of professional experience
Work History
Merchandiser
Swire Coca-Cola
Draper, Utah
06.2025 - Current
- Analyzed product placement to enhance visibility and drive sales.
- Organized promotional displays to attract customer attention and increase engagement.
- Collaborated with sales teams to develop and execute merchandising strategies that align with sales goals.
- Monitored store shelves for product availability, restocked and rotated merchandise to maintain optimal presentation.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and positioned signage to enhance product visibility and attract customer interest.
Customer Service Associate
Lowes Home Improvment
Lehi , UT
04.2024 - 07.2025
- Guided customers through product inquiries and provided tailored recommendations to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization and ensured product displays were appealing.
- Conducted inventory checks and restocked shelves as needed.
- Welcomed customers and actively identified their needs to deliver personalized service.
- Maintained cleanliness and organization in work area to enhance customer experience.
- Assisted customers with returns, exchanges, and refunds.
- Provided information about products and services available to customers.
- Managed cash register operations efficiently during peak times to ensure swift customer transactions.
Restaurant Captain
Chick-fil-A
American Fork, Utah
03.2023 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Greeted customers and gathered feedback to implement changes enhancing dining experience
- Reconciled cash and credit card transactions to maintain accuracy
- Supported team members and management through effective communication and guidance
- Monitored inventory and placed orders to ensure consistent supply availability
- Fostered positive work environment through conflict resolution and team-building activities
- Conducted performance evaluations for staff members, identifying areas for improvement and recognizing outstanding achievements.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
Crew Member
Walmart
American Fork, Utah
11.2023 - 02.2024
- Provided excellent customer service by greeting customers and meeting quality expectations
- Improved customer satisfaction by consistently providing friendly and efficient service
- Assisted customers with product inquiries, delivering friendly service to enhance customer experience
- Operated cash registers and processed customer transactions efficiently.
- Collaborated with teammates and embraced coaching from management to enhance team dynamics
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers
- Organized shelves, handled returns, and cleaned spills to uphold high standards on sales floor
- Followed safety protocols to maintain a secure shopping environment.
Education
High School Diploma -
Lehi High School
Lehi, UT05-2024
Skills
- Visual merchandising
- Promotional display design
- Stock management
- Sales strategy implementation
- Product analysis
- Client relationship management
- Customer service
- Problem-solving
- Time management
- Effective communication
- Written communication
- Integrity and honesty
- Friendly and outgoing
- Reliable and punctual
Timeline
Merchandiser
Swire Coca-Cola
06.2025 - Current
Customer Service Associate
Lowes Home Improvment
04.2024 - 07.2025
Crew Member
Walmart
11.2023 - 02.2024
Restaurant Captain
Chick-fil-A
03.2023 - 03.2024
High School Diploma -
Lehi High School