BreDensity Mathis
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Alorica position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Alorica
02.2025 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
Data Analyst
McKesson
09.2024 - 02.2025
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Healthcare Customer Service Representative Remote
Carenet
11.2020 - 09.2024
- Enhanced client satisfaction by effectively addressing and resolving issues in a timely manner.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
Lending Specialist
Genpact
10.2022 - 05.2023
- Explained very technical financial information to applicants in easy to understand language.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
Call Center Agent
TTEC
05.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Call Center Representative
Alorica
10.2020 - 03.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
Sales Associate
Journeys Shoes
01.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Daycare Teacher
Child’s Play
08.2018 - 02.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Customer Service Specialist
Lowes Home Improvment
02.2014 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Neville High School
Monroe, LA05.2014
Skills
- Financial Service Solutions
- Lending Software Systems
- NMLS Registration
- Variance and Risk Analysis
Timeline
Customer Service Agent
Alorica
02.2025 - Current
Data Analyst
McKesson
09.2024 - 02.2025
Lending Specialist
Genpact
10.2022 - 05.2023
Call Center Agent
TTEC
05.2022 - 08.2022
Healthcare Customer Service Representative Remote
Carenet
11.2020 - 09.2024
Call Center Representative
Alorica
10.2020 - 03.2022
Sales Associate
Journeys Shoes
01.2019 - 11.2019
Daycare Teacher
Child’s Play
08.2018 - 02.2019
Customer Service Specialist
Lowes Home Improvment
02.2014 - 11.2018
High School Diploma -
Neville High School
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