Bredensity Mathis
Houston
Summary
Bringing extensive experience in customer interaction and data analysis, effectively resolving inquiries and building relationships. Skilled in financial service solutions and risk analysis, with proficiency in lending software systems. Capable of adapting to diverse roles, leveraging a strong foundation in communication and analytical skills.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Everise
Houston
08.2025 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Handled incoming calls to address patient inquiries and resolve issues efficiently.
- Utilized electronic health record systems to maintain accurate patient information.
Customer Service Representative
Infocision
06.2025 - 08.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Alorica
02.2025 - 05.2025
- Managed workload independently with minimal supervision from team lead or manager.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Addressed customers courteously using suitable methods and problem-solving skills.
Data Analyst
McKesson
09.2024 - 02.2025
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
Healthcare Customer Service Representative
Carenet
05.2023 - 09.2024
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lending Specialist
Genpact
10.2022 - 05.2023
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Call Center Representative
Alorica
10.2020 - 03.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Neville High School
Monroe, LASkills
- Financial Service Solutions
- Lending Software Systems
- NMLS Registration
- Variance and Risk Analysis
- Retail sales customer service
- Account updating
- Live chat support
Timeline
Patient Service Representative
Everise
08.2025 - Current
Customer Service Representative
Infocision
06.2025 - 08.2025
Alorica
02.2025 - 05.2025
Data Analyst
McKesson
09.2024 - 02.2025
Healthcare Customer Service Representative
Carenet
05.2023 - 09.2024
Lending Specialist
Genpact
10.2022 - 05.2023
Call Center Representative
Alorica
10.2020 - 03.2022
High School Diploma -
Neville High School