DANIELLE AGUILAR
San Diego,CA
Summary
Detail-oriented professional with strong communication and decision-making skills. Demonstrates initiative and quickly adapts to new tasks, ensuring high-quality outcomes. Bilingual in Spanish and English, effectively managing customer relations and concerns.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Fhcsd
San Diego
02.2024 - Current
- Answered patient inquiries regarding services and insurance coverage.
- Assisted patients with appointment scheduling and registration processes.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Managed patient records using electronic health record systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
Special Education Paraprofessional
Children’s workshop
San Diego, California
01.2023 - 02.2024
- Assisted teachers in implementing individualized education plans for students.
- Supported classroom management by reinforcing positive behavior and routines.
- Facilitated small group activities to enhance learning and social skills.
- Monitored student progress and communicated observations to educators.
- Maintained records of student progress and communicated results to parents and other school personnel.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
Sales Representative/Customer Service
Fred Loya
El Cajon, USA
12.2020 - 12.2021
- Provided automobile quotes to new and existing customers, enhancing customer decision-making.s
- Communicated effectively with customers through various channels, ensuring clarity and satisfaction.
- Provided customer support in English and Spanish.
- Managed insurance policies and provided ongoing support to clients.
- Maintained detailed logs of customer support interactions and activities to streamline follow-up processes.
- Establish new customers and create new customer policies
- Utilized CRM software to track leads, manage accounts, and report sales activities.
- Policy management and support
- Keep logs of all customer support and activities.
Hostess/Barista/Customer Service
Hilton Homewood/Courtyard Marriot
Liberty Station, USA
08.2018 - 11.2020
- Provided hostess and support for all guest and their family members
- Provided front desk support, answering phone calls and managing email correspondence to ensure smooth guest communication.
- Assisted during complimentary breakfast and dinner service, enhancing guest experience through attentive support.
- Assisted chefs with food preparation and cooking tasks in the kitchen., preparation and cooking
- Engaged with guests during breakfast and dinner, fostering a welcoming atmosphere and addressing inquiries.
- Inventory support of all food count and ordering
- Maintained cleanliness by organizing and sanitizing all work areas. of all stations
Key Holder/Sales/Customer Services
Kiosk Nail Solon
Chula Vista, USA
06.2016 - 06.2017
- Set up Kiosk counter to facilitate customer transactions
- Provided exceptional customer support
- Engaged customers with persuasive sales techniques to enhance their shopping experience
- Monitored monthly sales goals to ensure alignment with business objectives
- Delivered exceptional customer support in English and Spanish, addressing diverse client needs
- Tracked and analyzed monthly sales goals for performance evaluation
Education
Highschool -
Gompers Private Academy
San Diego, CaliforniaState Automobile License -
Pre-license Training
San Diego, CaliforniaSkills
- Electronic Health Records
- HIPAA compliance
- Insurance verification
- Eligibility determination
- Appointment coordination
- Financial processing
- Telehealth support
- Patient follow-up
- Customer Service Focused
- Knowledge MS Office
- Multilingual Communication
- Achievement Oriented
- Attention to detail
- Problem solving
- Time management
- Adaptability
- Team collaboration
- Team Player
- Strong Work Ethic
- Quick Learner
- Communication skills
- E-Signature Solutions
- Confidential information handling
Timeline
Patient Service Representative
Fhcsd
02.2024 - Current
Special Education Paraprofessional
Children’s workshop
01.2023 - 02.2024
Sales Representative/Customer Service
Fred Loya
12.2020 - 12.2021
Hostess/Barista/Customer Service
Hilton Homewood/Courtyard Marriot
08.2018 - 11.2020
Key Holder/Sales/Customer Services
Kiosk Nail Solon
06.2016 - 06.2017
Highschool -
Gompers Private Academy
State Automobile License -
Pre-license Training