BREDIA LEWIS
Cincinnati,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Experience Supervisor/SSS/PSS
Delta Air Lines, Inc
12.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing passengers needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Manager in Training
Hibbett Sporting Goods
09.2021 - Current
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced supervisory and leadership abilities by working closely with mentoring new hires.
- Assisted with onboarding of new employees by providing training and development resources.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
Mail Handler/Supervisor
United States Post Office
05.2016 - 07.2021
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Used automated mail processing equipment to sort and collate mail.
- Maintained clean and organized mail room to promote safety and efficiency.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Withrow University High School
Cincinnati, OH05.2008
Skills
- Computer Proficiency
- Motivational Leadership
- Engagement Strategy Development
- Organize Inventory
- Retail Industry Experience
- Cash Handling and Reconciliation
- Information Updates
- Client Interactions
- Customer Care
- Originality and Creativity
- Operating Procedures and Policies
- Constructive Feedback
Timeline
Customer Experience Supervisor/SSS/PSS
Delta Air Lines, Inc
12.2021 - Current
Manager in Training
Hibbett Sporting Goods
09.2021 - Current
Mail Handler/Supervisor
United States Post Office
05.2016 - 07.2021
High School Diploma -
Withrow University High School
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