damilola daramola
Jonesboro,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
CUSTOMER EXPERIENCE SUPERVISOR
DELTA AIRLINE RESERVATIONS
04.2021 - Current
- Manage and protect customers account security
- Book and plan travels for customers
- Provide online and call support for ticketing and customer refunds
- Clients relations and communications
- Ensure customers concerns/complaints are resolved.
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Streamlined processes to reduce wait times for customers, enhancing their overall experience.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Achieved high levels of customer retention through proactive outreach efforts and diligent follow-up on issues or concerns.
- Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
CUSTOMER SERVICE/WAREHOUSE ATTENDANT ( AIRSEA CARGO)
03.2020 - 04.2022
- Plan, organize and coordinate shipping
- Keeping shipping files and records in order
- Documentation and keeping records of sales and events
- Maintenance and ensuring office equipments and goods re handled with care and caution
- Attend to customers and answer their concerns.
CUSTOMER SERVICE (DEPOSIT)
USAA BANK (DEPOSIT SERVICES)
02.2021 - 02.2022
- Manage and protect customers account security
- Provide online and call support for customers/members
- Clients relations and communications
- Ensure customers concerns/complaints are solved.
PERSONAL ASSISTANT/CUSTOMER SERVICE
TRUST TECH COMPUTERS
11.2019 - 01.2021
- Plan, organize and coordinate office activities
- Sending mails and delivering mails to appropriate offices
- Keeping files and staffs record in order
- Documentation and keeping records of sales
- Maintenance and ensuring office equipments and goods re handled with care and caution.
Education
Occupational Training and Health Administration -
Construction Safety and Health Training Course
BSc Computer Science -
- Computer skills
- Software and installation knowledge
- Student union social secretary
- Fate Foundation Training Certificate
- Building customer loyalty
- Customer service/communication
Skills
- Positive work attitude
- Information, data and diagnosis entry
- Good oral and written communication skills
- Empathy and understanding
- Problem-solving abilities
- Social media savvy
- Organizational skills
- Technical proficiency
- Team leadership
- Adaptability and flexibility
- Active listening
- Cash Handling and Reconciliation
- Multitasking and Prioritizing
- Computer Proficiency
- Scheduling and Time-Tracking
- Travel Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER EXPERIENCE SUPERVISOR - DELTA AIRLINE RESERVATIONS
04.2021 - Current
CUSTOMER SERVICE (DEPOSIT) - USAA BANK (DEPOSIT SERVICES)
02.2021 - 02.2022
CUSTOMER SERVICE/WAREHOUSE ATTENDANT ( AIRSEA CARGO) -
03.2020 - 04.2022
PERSONAL ASSISTANT/CUSTOMER SERVICE - TRUST TECH COMPUTERS
11.2019 - 01.2021
- Occupational Training and Health Administration,
Lagos State University - BSc Computer Science,
Fate Foundation - ,