Kiana Furr
Edwards AFB
Summary
Dedicated professional with a proven track record at AAFES Exchange, enhancing customer satisfaction through exceptional service and maintaining inventory accuracy. Demonstrates strong cash handling and customer relationship skills, contributing to a positive shopping environment. Known for a positive attitude and the ability to learn quickly. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Supervisor
AAFES Exchange
Edwards, CA
09.2025 - Current
- Oversaw daily store operations to maintain efficient workflow.
- Supported associates in achieving performance goals through coaching.
- Managed staff schedules to align with operational demands.
- Maintained merchandising stock levels and store presentation to meet company standards.
- Processed product deliveries for store inventory, including firearms.
- Handled check processing and approvals using Okta-secure systems.
- Trained and mentored team members on customer service practices and product knowledge.
Customer Experience Associate
AAFES Exchange
Edwards, CA
02.2025 - 09.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate product knowledge to assist customers effectively during their visits.
- Processed transactions efficiently while ensuring a positive checkout experience for customers.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for operational needs.
Stocker/Laborer
AAFES Exchange
Eielson Air Force Base, AK
09.2020 - 09.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Food Service Worker
AAFES Starbucks
Las Vegas, NV
03.2019 - 05.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Barista
Starbucks, Barista
Las Vegas, NV
04.2017 - 03.2019
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista
Starbucks, Barista
Yuba City, CA
08.2016 - 04.2017
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
Lindhurst High School
Olivehurst, CA06-2014
Skills
- Willing to learn
- Punctual and reliable
- Positive attitude
- Problem-solving
- Customer service
- Loading and unloading
- Store operations
- Product restocking
- Work ethic and integrity
- Cash handling
Certification
- Forklift Certified
Timeline
Customer Experience Supervisor
AAFES Exchange
09.2025 - Current
Customer Experience Associate
AAFES Exchange
02.2025 - 09.2025
Stocker/Laborer
AAFES Exchange
09.2020 - 09.2023
Food Service Worker
AAFES Starbucks
03.2019 - 05.2020
Barista
Starbucks, Barista
04.2017 - 03.2019
Barista
Starbucks, Barista
08.2016 - 04.2017
High School Diploma -
Lindhurst High School