Jennifer Peters
Las Vegas,NV
Summary
Professional in customer experience leadership with proven track record in enhancing client satisfaction and operational efficiency. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, process optimization, and effective communication. Known for reliability and ability to thrive in dynamic environments.
Overview
12
12
years of professional experience
Work History
Customer Experience Supervisor
Cintas
Las Vegas, NV
09.2023 - Current
- Supervise, coach, and support customer experience representatives to ensure consistent, high-quality service
- Manage and improved customer experience KPI performance, including customer satisfaction, retention, and productivity metrics.
- Conduct regular one-on-one meetings and performance reviews
- Mentor customer experience team members through coaching, feedback, and skill development to improve performance and engagement.
- Ensure team compliance with company standards and procedures
- Coordinate with other departments to resolve service challenges
- Partner with Human Resources to post job openings, review candidates, and coordinate interviews
- Interview applicants and evaluate qualifications, skills, and cultural fit
Office Manager
Cintas
Las Vegas, NV
07.2018 - 09.2023
- Establish efficient workflow processes, monitor daily productivity and implemented modifications to improve overall effectiveness of office personnel
- Assist with hiring, onboarding, and training of office personnel
- Collect, review, and prepare vendor invoices for accuracy and completeness
- Verify invoice details (pricing, quantities, service dates) against contracts, purchase orders, or service agreements
- Prepare month-end closing entries for detailed reporting and recordkeeping
- Oversee daily accounts receivable processes, including invoicing, payment posting, adjustments, and reconciliations
- Review and approve write-offs, credits, and adjustments
- Process tax exempt certificates, coupons and vendor credit inquiries.
- Order all office supplies including ink cartridges, toner, and paper
New Account Coordinator
Cintas
Las Vegas, NV
06.2016 - 07.2018
- Coordinate the setup of new customer accounts following contract approval
- Enter and verify customer data, service details, pricing, and product selections in company systems
- Ensure all required documentation and approvals are complete before service activation
- Schedule start-of-service dates and coordinate with routing and service teams
- Communicate service requirements to Route Service, Production, and Customer Service teams
- Verify commission calculations based on approved plans, percentages, and incentives
- Ensure commissions are processed within required payroll or compensation timelines
Administrative Assistant
Cintas
Las Vegas, NV
08.2015 - 06.2016
- Process HR documentation including offers, onboarding packets, and employee changes
- Assist with benefits enrollment, status changes, and general HR paperwork
- Comply with OSHA regulations and internal safety guidelines
- Ensured compliance with company safety standards and supported a safe working environment through adherence to policies, training, and reporting procedures
- Maintain accurate DOT documentation, including driver qualification files
- Ensured DOT compliance through documentation oversight, audit preparation, and enforcement of driver and vehicle safety standards
Customer Service Representative/Order Processor
Evertek Computers
Temecula, CA
02.2014 - 06.2015
- Effectively communicate with and support sales, marketing and administrative teams on a daily basis
- Handle daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Served as the main liaison between customers, management and sales team
- Answer questions regarding status of various accounts and attend to problems or complaints from customers by telephone and written correspondence
- Manage customers database accounts, perform customer verifications, process applications, orders and requests
- Maintain records of customer interactions, transactions and detail of actions taken
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provide tracking details and delivery updates via FedEx/UPS
- Perform accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Processed cash and credit payments rapidly and accurately
- Processed returned merchandise requests
Education
High School Diploma -
Oceanside High School
Oceanside, CASkills
- Customer Service
- Office Management
- Accounts Payable
- Accounts Receivable
Timeline
Customer Experience Supervisor
Cintas
09.2023 - Current
Office Manager
Cintas
07.2018 - 09.2023
New Account Coordinator
Cintas
06.2016 - 07.2018
Administrative Assistant
Cintas
08.2015 - 06.2016
Customer Service Representative/Order Processor
Evertek Computers
02.2014 - 06.2015
High School Diploma -
Oceanside High School