DANESHIA MAYES

• Delivered exceptional customer service by leveraging extensive product knowledge and fostering positive experiences with customers and the community.
• Responded to customer requests, providing tailored recommendations to effectively address needs.
• Achieved customer call guidelines for service levels and handled time efficiently.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Investigated and resolved customer inquiries and complaints promptly to enhance customer satisfaction.
• Trained staff on operating procedures and company services.

• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Coordinated and documented patient care activities, ensuring seamless delivery of clinical services.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Discussed medical histories with patients in effort to provide most effective medical advice. Scheduled surgeries managed pre-certifications and verified insurance coverage.
• Discussed medical histories with patients in the effort to provide the most effective medical advice. Scheduled surgeries managed pre-certifications and verified insurance coverage.
• Developed customized care plans in collaboration with hospital staff and families to address individual patient needs.
• Established educational programs for clinical staff, enhancing their skills and knowledge to improve patient care.

• Scheduled medical tests, appointments, and transportation for patients to ensure timely access to care.
• Handled scheduling medical tests, appointments, and transportation for patients.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Interacted with patients to provide information, answer questions, and facilitate appointment scheduling for enhanced patient experience.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized files, correspondence and records and followed up on pending matters.
• Coordinated referrals with insurance and medical specialists, documenting details in patient charts to maintain accurate records.

• Utilized the Joint Legacy Viewer to compose correspondence letters to explain the status of applications and request additional documentation.
• Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
• Reviewed and requested medical records, military personnel records, and service verification records to determine the eligibility status.
• Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
• Provided education to clients and families on mental health, wellness, and recovery to enhance understanding and support.
• Devised and implemented community-based programs to promote mental health awareness.
• Evaluated clients' social, emotional, and psychological needs to create treatment plans.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Collaborated with other professionals to plan and coordinate care for clients.
• Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
• Led peer support groups to foster connections among clients and promote shared experiences.

• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Explained complex, technology-related issues in basic, understandable terms to clients.
• Proposed solutions to project challenges, ensuring timely modifications were implemented.
• Built collaborative relationships with sales team to enhance corrective action processes.
• Assisted senior leadership in creating data capturing reports to pinpoint issues and inform solutions.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Handled over 50 to 60 incoming calls daily while providing excellent customer service.
• Tested new software and hardware prior to deployment.
• Assisted in development of system security protocols.
• Configured hardware, devices, and software to set up workstations for employees.

Graduating Class of 2002

• Honor Roll 1998-2002
• 3.2 GPA

• 3.1 GPA